Northrop Grumman Spacecraft Operations Technician 3 in Aurora, Colorado
The SBIRS Support Center Operations Hardware Maintainer (SSC/HW) will provide shift-based 24x7 support of the network, data communications, RF antenna, and hardware infrastructure within the SBIRS operational system. The SSC/HW maintainer will be responsible for monitoring, analyzing, troubleshooting, problem resolution, maintenance coordination and problem tracking for any SBIRS system level outages. The SCS/HW may be required to perform additional duties as requested by program leadership. This position will report programmatically to the Hardware Maintenance Engineering Team Lead.
Minimum 2 years' experience with associate degree or 4 years' experience in lieu of associates
Requires an active SECRET Clearance to start and TS/SCI clearance eligible
Some travel required between Aurora and Colorado Springs, CO
Decision Making/Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and is flexible to work day and night shifts to cover for scheduled and unscheduled absences.
Initiative - Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
Integrity/Ethics - Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.
Teamwork - Meets all team deadlines and responsibilities, listens to others and values options, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
Physical - Ability to lift forty pounds, carry and transport heavy equipment and boxes and work in high heat/cold environments. Ability to operate hand and portable power tools, and work may involve climbing on ladders.
Thorough understanding of technical principles, theories and concepts, pertaining to the network, data communications, RF antenna, and hardware infrastructure within the SBIRS system.
Ability to identify performance issues and recommend/implement corrections, identify alarm correlations and execute appropriate response actions.
Adept with network/system monitoring tools (Network Node Manager, What's up goal, Remedy)
Knowledge of network routing protocols such as OSPF and BGP.
Experience with fault isolating and troubleshooting networks.
Understanding with firewalls and firewall appliances from Cisco and Juniper
Familiarity with utilizing network packet capture tools, network analysis techniques, and network monitoring tools (ie Trace Routes, IP Ping Status testing, etc)
Experience working with network hardware such as multiplexers, routers and switches
Proficient with network test equipment including; Fluke, BERT, cable analyzers and sniffers.
Familiarity with configuring Networking Equipment such as Routers and Switches
Capability to follow policies and procedures and be able to positively contribute to the evolution of the organization as needed.
Ability to coordinate real-time maintenance across a magnitude of entities, internal and external.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.
Job Category : Technical Support