Interior Specialists Warranty Scheduler (WFH Opportunities) in Aurora, Colorado
ILG offers a wide range of benefits including: medical, dental, vision, voluntary benefits, and 401k.
ILG’s PTO policy includes vacation time, floating holidays, sick time, volunteer day, bereavement and jury duty.
The primary responsibility of theCustomer Service Warranty Representative Scheduler is to assist with customer service operations to include completion of warranty work, claims, and returns, to ensure builder and home-owner satisfaction. The hours for this position are Monday- Friday, 7 am to 4 pm.(Possible work from home opportunities.)
Receive new customer service requests from builder(s) and review to determine type of repair or malfunction and/or inspect and diagnose product and installation issues
Contact with builder(s) and homeowner(s) to schedule appointment and determine work to be performed, verify materials are available, and confirm an estimated time for repairs to be completed
Prepare schedules for service personnel, assigns personnel to routes or to specific repair(s) and warranty work
Ensure customer complaints are resolved and followed up on to ensure customer satisfaction with the final product
Calm disposition to be to remain calm and diffuse difficult situations
Reliable and self-starter
Ability to act confidentially in difficult situations
Perform at high level in a fast paced environment
Strong time management and organizational skills
Work with all departments within the company to minimize issues arising in service
Billing within service department, quote prices, cost analysis, initiate billing
Identifying reoccurring issues in production that lead to service items and work with production team to mitigate those items
All other jobs duties as assigned
High school diploma or general education degree (GED) with three to five years related experience and/or training; or equivalent combination of education and experience
Bilingual experience preferred but not required (English/Spanish)
Read and interpret training materials, documents, safety rules, operating and maintenance instructions
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates and co-workers
Excellent written and verbal communication skills
Ability to proactively identify, analyze, address and resolve problem areas, conflicts and issues; strong decision making skills
Organizational skills to ensure adequate tracking systems are utilized to maintain and track all required information associated with the ordering and production process
Utilize intermediate math skills to compute and determine square footage, yardage, linear feet, circumference, area, etc.
We are an EEO Employer and we do not discriminate on the basis of race, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, marital status or veteran status.