Colorado Jobs

Colorado Jobs

Job Information

Monarch Black Hawk Inc. Assistant Casino Shift Manager in Black Hawk, Colorado

Let your career take flight!!!! Monarch Casino Resort Spa in BlackHawk, Colorado is immediately hiring for all resort positions!Monarch's new resort will feature a Chophouse, 24/7 Caf , SpecialtyRestaurant, and Buffet. Our spa will feature state of the art spa serviceson top of the 23rd story of our resort along with a roof top pool,sauna's, hot tubs and more!Now hiring bold, motivated, team-focused individuals! Part Time and Full Time Team Members (TMs) Will Enjoy: Hiring Incentives for Non-Management Team Member Referral Program Education/Tuition Reimbursement Flexible Work Schedules 1 Free Meal per Shift Subsidized Transportation Options Free Parking Team Member Anniversary Program and Recognition Accrued Sick TimeFull Time Team Members (30+ hours) also enjoy: 2 Weeks PTO 6 Observed Holidays Health Benefit Insurance Package after 90 days (medical, dental,vision, life insurance, short term disability) 401k with company match Career Development and Advancement Programs In-State and Out-of-State Relocation Assistance ProgramsDon't want to drive to Black Hawk? You don't have to! Check outthese casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com.As a Team Member of Monarch you can ride the casino bus for only $4-$6 perday!The Assistant Casino Shift Manager (ACSM) will contribute to our successby fulfilling two key roles. They act as a Table Games Leader and as a CasinoShift Manager (CSM). When the ACSM is fulfilling the CSM role, theyare the acting General Manager on Duty and they perform numerous daily tasksand routines that ensure quality service is provided to all guests. Duringeach shift, the CSM will visit each operational area and converse withguests and Team Members to promote and facilitate the highest guest serviceattainable. They must be able to identify and correct daily operationaldeficiencies to achieve this service; such as:Constantly review staffing needs and recommend increase/decrease in staffinglevels to coincide with business demands.Identify signage problems and notifying proper departments to correct.Assist in resolving Team Member issues, responsible for motivating TeamMembers to ensure that they are providing quality service.Assist Managers and Supervisors to ensure that the operation is being managedin accordance with company standards.Maintain an active presence on the casino floor at all times.The ACSM also fulfills a Table Games Supervisor role. The Table GamesSupervisor is responsible for supervising the Table Games department and theymust be knowledgeable in all games approved by the Colorado Division ofGaming.The ACSM/CSM will create a friendly work atmosphere and communicate an Open Door' policy to all team Members to resolve disputes in a timelymanner. They must exhibit a positive and professional attitude with guests andTeam Members. They will work toward resolving guest complaints and assist withguest incidents in a helpful, courteous, and constructive manner, and ifnecessary, review available documentation and/or create documentationconcerning the incident. They should provide regular communication with alllevels of management, providing recommendations on improving effectivenesson the property operation. They will make decisions based upon the bestinterests of the company while following Colorado Division of Gaming Rules andRegulations. From time to time they will relive Table Games Supervisors andSurveillance Operators when their respective managers are not available.Other related duties including, but not limited to complying with thefollowing;Colorado Limited Gaming ActColorado Gaming Rules and RegulationsColorado Internal Control Minimum ProceduresColorado Liquor and Beer CodesFederal requirements for Anti-Money LaunderingCompany PoliciesIRS reportingProcess payroll as neededOversee daily operation of the table games department while maintaining a highlevel of guest service.Communicate effectively with team members, subordinates, and guests.Training,

DirectEmployers