Zayo Group AR Expert I in Boulder, Colorado
COMPANY DESCRIPTION Zayo provides mission-critical bandwidth to the world s most impactfulcompanies, fueling the innovations that are transforming our society. Zayo s133,000-mile network in North America and Europe includes extensive metroconnectivity to thousands of buildings and data centers. Zayo s communicationsinfrastructure solutions include dark fiber, private data networks,wavelengths, Ethernet, dedicated Internet access, and colocationservices. Zayo owns and operates a Tier 1 IP Backbone and 44 carrier-neutraldata centers. Through its Cloudlink service, Zayo provides low latencyprivate connectivity that attaches enterprises to their public cloudenvironments. Zayo serves wireless and wireline carriers, media, tech,content, finance, healthcare and other large enterprises. POSITION DESCRIPTION Our goal is to recover accounts in a timely, efficient, and ethicalmanner. We strive to provide flexible mechanisms to sell to a range ofcustomers while ensuring that cash-flow is maintained and exposure to risk isminimized. We are resolved to expect the highest standards of honesty from ourExperts and strive to attract and retain productive employees by providingthem a stable and fulfilling work environment. Our employees are a major assetin accomplishing our goals. RESPONSIBILITIES * Responsible for collections activity on debtor accounts * Focus on customer service and solving for collection prohibitingissues; work with customers to resolve disputes and facilitate timely payments * Process and review account adjustments * Prepare customer account reconciliations and statements of account * Deal with queries from customers * Provide research with cash applications * Respond to customer inquiries through telephone or email queue * Weekly and monthly reporting to direct supervisor * Provide excellent .and. considerate customer service * Personal Queue and Portfolio Management * Utilize Reporting to manage day to day portfolio via a CollectionsProcess * Team work an absolute mustQUALIFICATIONS * Ability to answer phone calls to address customer needs * Efficient with computers * Highly detail oriented, fast learner, ability to adapt and thrivein an ever changing environment. * Ability to multi-task and manage competing requests in a professionalmanner. * Passion for customer service and delivering an effortless experience. * Desire to understand process, identify improvements and implementchange. * Accounting Experience preferred * Low to Medium level of experience with salesforce.com a plus * Foreign Language fluency a plus; French EDUCATION AND/OR EXPERIENCE * Two to five years customer service experience and/or training; orequivalent combination of education and experience. * High level of familiarity with MS Excel /Word REWARDS * Competitive compensation * Excellent benefits including health, dental, vision, 401(k), disability and life insurance * Fitness membership discounts * Generous paid time off policy including paid parental leave Nothing in this job description restricts management s right to assign orreassign duties and responsibilities to this job at any timeZayo is an Equal Opportunity/Affirmative Action employerAll qualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, sexual orientation, genderidentity, national origin, disability, or protected Veteran status.EEO IS THE LAW Zayo invites any applicant and/or employee to review theCompany s written Affirmative Action Plan. This plan is available forinspection upon request by emailing our People Ops team.Employer's Job# R0005641Please visit job URL for more information about this opening and to view EOEstatement.