Zayo Group Contract Specialist, Program Manager in Boulder, Colorado
Company DescriptionZayo provides mission-critical bandwidth to the world's most impactfulcompanies, fueling the innovations that are transforming our society.Zayo's 133,000-mile network in North America and Europe includes extensivemetro connectivity to thousands of buildings and data centers. Zayo'scommunications infrastructure solutions include dark fiber, private datanetworks, wavelengths, Ethernet, dedicated Internet access, andcolocation services. Zayo owns and operates a Tier 1 IP Backbone and 44carrier-neutral data centers. Through its Cloudlink service, Zayo provideslow latency private connectivity that attaches enterprises to their publiccloud environments. Zayo serves wireless and wireline carriers, media,tech, content, finance, healthcare and other large enterprises.What We're Looking for:A Zayo Contract Specialist, PM (CSPM) is focused on adherence,consistency and operational success. You will own a customer's contractlifecycle within Zayo; reporting on implementation experiences,contractual adherence and deficiencies, billing and network performance;acting as a "go to" support contact on strategic accounts. Contractspecialists find value in collaborating with business partners to establishstrategies to improve the customer's interaction with Zayo on a proactivebasis. Preventing repeatable and proactively addressing foreseeable issues,our goal is to never allow the same mistake to happen twice. We make it easytoWhat You'll Be Doing:Acting as a thought leader/owner in correcting process/development gaps toimprove thecustomer experienceReporting customer performance metrics both internally and externally on aproactive and on demand basisWorking cross functionally across Zayo teams and through various levels;able to communicateeffectively with different levels of leadershipFormulate and execute growth and engagement strategies to avoid preventableissues and increase spendQuarterly and Annual audits and ongoing maintenance of assigned customer dataExpert-level presenter of customer performance data via both formaloperational reviews and informal reportsEnsures compliance with Contract RequirementsServes as the primary point of contact to ensure Zayo is compliant with allterms and conditions,including technical solutionsPerforms administrative functions, reporting, and Contract managementfunctionsResponds to the customers verbal requests and/or directions regardingContract and programoversight issuesResponds through written communication within set standard SLAAct as a point of escalation for all Contract oversight issuesAttend regular cadence and ad hoc meetings in order to address contractcompliance issuesCollaborate with Sales to ensure we are providing services as contractedEnsures the customer is provided with written notice of regulatory changesthat may impact theprovisioning of services and/or the administration of thecontractKnowledgeable on Zayo products/services and terms and conditionsEnsures contract amendments receive required approvalsEnsures the submittal and maintenance of all contract documents in thecustomers contractualprocess and formatNotifies the customer of performance deficiency occurrencesExecutes the contracting processesDevelops appropriate contracts when requiredComplies with Procurement Policies and StandardsSupports continuous improvement efforts to streamline contract managementprocessesSupports the development and continuous improvement of standard templatesStrives to achieve contract management excellence including planning,negotiation and executionComplies with policies and procedures to minimizes risks and costsSupports the implementation, adoption, and compliance of ContractingStandards and Procedures.Drives continuous improvement efforts as it relates to contracting processesOther duties... For full info follow application link.