Boulder Community Hospital Manager of Outpatient Behavioral Health Services in Boulder, Colorado
Full-time - 40 Hours/Week
Days - 8 Hour Shifts
Boulder Community Health was recently honored as Best Local Employer by the Daily Camera in the 2018 Boulder County Gold, their People’s Choice Awards for businesses in Boulder County. Come join us and be a part of an independent, community-focused health system and feel good knowing that your work will make a difference in people’s lives and be a positive contribution to the community.
The Outpatient Program Manager is a clinical employee for Boulder Community Health, responsible for management, administratively and clinically of Outpatient Adult Psychiatric Programs at the BCH Counseling Clinic. The outpatient manager has regular interface with BHS Inpatient Manager and the Primary Care BHS Manager regarding patient issues and is responsible for triaging, assessment and appropriate placement of patients either in BHS programs or other programs.
The Manager will provide oversight and training to the Behavioral Health team by conducting needs assessments, evaluating clinic flow, providing orientation, conducting in-services and continuing education, and clinical competency assessment. The Manager with support of the Director will develop protocols, procedures, education and training to all staff, focusing on behavioral health issues. The Manager will coordinate with internal and external health care organizations and providers to foster partnerships and collaborations amongst providers in the community. The Manager will work with the Counseling Center Team to ensure a positive patient experience with the clinic and through their care transitions.
Additional administrative duties include assisting Director in the development and monitoring of Quality Improvement, maintaining all regulatory requirements including Joint Commission, ADAD and CDE standards and assisting with budgeting and marketing.
Education or Formal Training
Master’s degree in psychology, psychiatric nursing, counseling, social work as required by licensure.
Special Qualifications (licensure, registration, etc.)
Licensure appropriate to specific field required.
Knowledge, Skill and Ability
Knowledge of developmental issues related to the life span.
Clinical assessment skills; dealing with psychiatric and recovery issues resulting in appropriate placement in level of care.
Has working knowledge of common psychiatric diagnoses and psychotropic medications.
Knowledge of physical health concerns in mental health patients.
Ability to assess patient needs and review treatment plans in collaboration with the BH team.
Demonstrates the ability to supervise employees effectively.
Demonstrates interest in sharing knowledge and skills with staff through teaching.
Positive and proactive attitude toward patients and staff.
Ability to multitask and prioritize work with minimal supervision.
Role models’ effective delegation skills.
Demonstrates excellent organization, interpersonal, communication, customer service, and teamwork and problem-solving skills.
Ability to respond calmly and effectively in emergency situations.
Working knowledge of and experience with treatment of and recovery and/or mental health issues.
Demonstrated commitment to ongoing relevant education.
Knowledge of trends in health care. Identifies and develops Behavioral Health program opportunities for growth and sustainability.
Awareness of relevant community resources and demonstrates confidence to communicate and to provide outreach to community resources, including external specialists and health care systems.
Awareness of legal statutes related to mental health issues.
Proficient with all Microsoft Office programs.
Budgetary responsibilities include annual and monthly budgets, Initiative in identifying areas of improving patient care and cost containment.
Marketing responsibilities require experience, skill and ability to effectively communicate both written and oral, in a public setting, including public speaking. Willingness to present on BCH’s Behavioral Health program at local and national forums.
Minimum of two years management experience in a related health-care setting required.
Three to five years of clinical experience in a related setting required.
Responsibility for hiring, firing, reviews, probation, etc. of staff.
Clinically and administratively supervise all outpatient program staff.
Meet with staff for supervision on a regular basis.
Complete Service Excellence Evaluations.
Implements personnel policies with line staff.
Implement assessment(s), orientation and admission to all outpatient programs.
Responsible for development and ongoing implementation of all Outpatient Programs for 18-year old to geriatric.
Program development based upon assessed community need and cost analysis.
Engages with the Director in strategic planning with focus on program growth, development, budget planning, and long term fiscal sustainability.
Works with Director to responsibly manage operating, non-capital and capital budgetary items.
Hiring, orientation and ongoing supervision of employees.
Employee counseling and disciplinary action.
Plan and adjust staffing according to census.
Biweekly payroll for staff
Ongoing monitoring and compliance with program budget with Director.
Evaluation and implementation of evidence based program components.
Assures accuracy and timely submission of documents in the medical records, including, but not limited to treatment plans, progress notes, and referrals.
Insuring compliance with Joint Commission requirements and ADAD requirements for Recovery programs
Employees are expected to comply with all regulatory requirements, including Joint Commission Standards.
Coordinate QI activities, including development of QI plan and report back to staff on successes and challenges.
Coordinate with Outpatient Psychiatric Providers regarding clinical and administrative issues.
Facilitate monthly Behavioral Health Team meetings.
Plan in-service and training programs in for staff education with management team.
Yearly review of BHS Standards and Guidelines and maintains BHS Standard Book for Outpatient staff.
Responsible for accurate communication of clinical information between program staff.
Participate in presenting educational in-services for BHS staff, BCH staff, or outside agencies.
Acts as a role model to line staff regarding time management skills.
Follows hospital policy identifying and providing timely reports of any significant medical, legal, or patient-care incidents and participates in follow up.
Demonstrates ENCORE behaviors, and promotes ENCORE philosophy and activities with staff, patients, community members.
Participation in marketing BHS programs and activities i.e. assists with preparing flyers, advertisements, etc. for programs.
Maintain current knowledge of reimbursement practices affecting mental health services.
Interface with BHS Inpatient Manager regarding cross-programming and transfer along the continuum of care.
Provides clinical assessment of patients and accurate determination of appropriateness for outpatient programs.
Individual counseling with patients.
Facilitate psychotherapy and didactic groups as needed.
Provides leadership in coordinating counseling services within BCH departments.
Oversees clinical information related to UR concerns weekly.
Coordinating and documentation/review of treatment plans.
Liaison with professional staff and community providers, to facilitate admissions.
Assures quality standards for documentation for all outpatient programs.
Liaison with the Inpatient Unit and Ambulatory Clinics to facilitate transfer of patients to outpatient programs.
Uses clinical judgment in assessments/triage of patient/caller for appropriate and timely intervention.
Ability to assess, treat, and/or care for patients 18 year old to geriatric.
About Boulder Community Health and Boulder, Colorado
Uncompromising medical excellence, delivered with the values of respect and compassion. Since 1922, Boulder Community Health has built our reputation on this promise. As a community-owned and operated not-for-profit hospital and clinics, we remain dedicated to meeting the evolving healthcare needs of our citizens and providing access to high quality medical care. Our state-of-the art facilities are home to many medical professionals who offer an extensive range of medical services.
Nestled in the foothills of the Rocky Mountains, adventure awaits you right outside your door. Big, beautiful vistas, serene snow-capped mountains, and a lifestyle conducive to enjoying the outdoors bring a truly fresh perspective to our practice of healthcare.
Surround yourself by natural beauty and an active, life-embracing community, while you enjoy state of the art facilities and equipment along with a competitive compensation and benefits package, including health/dental/life, paid annual leave, tuition reimbursement and much more.
EOE/Affirmative Action/Drug-free workplace