Zayo Group Service Delivery Coordinator in Boulder, Colorado
Company DescriptionZayo provides mission-critical bandwidth to the world's most impactfulcompanies, fueling the innovations that are transforming our society.Zayo's 133,000-mile network in North America and Europe includes extensivemetro connectivity to thousands of buildings and data centers. Zayo'scommunications infrastructure solutions include dark fiber, private datanetworks, wavelengths, Ethernet, dedicated Internet access, andcolocation services. Zayo owns and operates a Tier 1 IP Backbone and 44carrier-neutral data centers. Through its Cloudlink service, Zayo provideslow latency private connectivity that attaches enterprises to their publiccloud environments. Zayo serves wireless and wireline carriers, media,tech, content, finance, healthcare and other large enterprises.Position DescriptionThe Service Delivery Coordinator is the primary liaison between thecompany's internal field, engineering teams and an end customer for aparticular service installation. The position involves heavy levels ofinternal and customer facing communication. The primary objectives areproviding excellent customer service and working with internal and externalstakeholders to ensure on-time delivery in accordance with customer andcompany expectations.ResponsibilitiesDrive local market operation PMs for the timely delivery of key elements ofproject implementation including network designs (by Fiber/Optical/IPEngineering), equipment, building authorizations, internal financialtransactions and third party leases.Set departmental objectives and report on progress and project milestones.Handle and resolve customer problems that are escalated for managementattention.Produce various reports for project implementation and customer servicemanagement.Organize and coordinate all internal organizations for the timely and accurateimplementation of large, complex projects.Interface directly with customers to communicate implementation schedule,on-going project status, issues and responses to questions. Thecommunication vehicle will be via face-to-face meetings, email, and/orconference calls at regularly scheduled intervals.Provide post installation support services, trouble resolution, and newservice proposals.QualificationsBachelors' Degree or equivalent experience2+ years telecom experience preferredExcellent written and verbal communication skillsEffective time management skillsAbility/willingness to operate in a fast-paced, demanding environmentDesire to grow within the companyAnalytical/critical thinking abilityFamiliarity with Microsoft Office suite (particularly Excel and Word)Computer acumenRewardsCompetitive compensationExcellent benefits including health, dental, vision, 401 (k),disability and life insuranceFitness membership discountsGenerous paid time off policy including paid parental leaveZayo is an Equal Opportunity/Affirmative Action employer All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, nationalorigin, disability, or protected Veteran status. EEO IS THE LAW Zayoinvites any applicant and/or employee to review the Company's writtenAffirmative Action Plan. This plan is available for inspection upon requestby emailing our People Ops team.