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Help/Systems, LLC Technical Account Manager in Boulder, Colorado

RELAXED WORK ENVIRONMENT, DEDICATED TEAM, and GROWING COMPANYTechnical Account ManagerWhat You'll Do:As a member of the Global TAM team, the Technical Account Manager will actas a trusted technical advisor to customers, providing proactive services tomaximize the business value of their HelpSystems investment.Responsibilities:Acting as a technical advisor to key stakeholders within customerorganizations, liaise with technical professionals such as CSO, ITmanagers and IT security to provide post deployment account managementServing as the central customer contact and maximize satisfaction throughdelivery of support services including incident management, escalations andproactive remediation servicesManaging the growth, quality and satisfaction of the customer's supportservices relationshipAs the subject matter expert, clearly articulate the value of HelpSystemssolutions and the methods and procedures for its successful applicationEnabling client success through proactive skill transfer, education,continuous product usage consultation and industry best practicesWorking with customers to ascertain their security priorities and set along-term strategy for service delivery that aligns with their businessobjectivesEngaging and leading teams comprised of HelpSystems, partners and customerresources to meet the customer's service operational goalsEffectively managing executive relationships internally and with the customerto facilitate business transformationPerform Professional Services engineering/consultancy on Data Classificationprojects, as requiredJob Requirements:Strong experience in an Enterprise Support or Services environment withdemonstrated premier knowledge of corporate account management skillsStrong organizational, project management, negotiation, andproblem-solving skills in various Enterprise environmentsFundamental knowledge of Enterprise Security ProductsProven experience troubleshooting Microsoft Windows desktop and serverapplications with a solid understanding of Microsoft Office applications,Active Directory, Exchange, SQL and IISStrong communication skills and imaginative, bold thinking in all situationsA keen interest in continuous learning, staying abreast of the latesttechnologies in the Security IndustryKnowledge of Microsoft SCCM for packaging and deployment is considered anassetHelpSystems is passionate about making life easier for modern organizationsand improving the lives of our customers. As a seven-time Star Tribune TopWorkplace we are dedicated to making our employees happy by offering greatbenefits, fun company culture, and transparency from our leadership team.When working at HelpSystems you will have the opportunity for an upbeat officeenvironment with A LOT of perks, such as professional development, equityprogram, employee recognition programs, and more!Check out our website to learn more about HelpSystems and apply by visitingour page. We encourage you to check out our page as well.As an EEO/Affirmative Action Employer, all qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, national origin, sexual orientation, gender identity, veteranor disability status.

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