Guest Services, Inc. Dining Room Manager in Breckenridge, Colorado
JOB SUMMARYThe Dining Room Manager assists the General Manager in all aspects of theday-to-day floor management, including food, beverage, equipment, andproperty to facilitate the fulfillment of financial goals and companyinitiatives. In addition, the Dining Room Supervisor assists in cultivatinga team environment that provides exceptional customer service while ensuringall staff members perform at a consistently high level. The Dining RoomManager also works towards motivating employees, instillingaccountability, and achieving results to drive success in the position.ESSENTIAL FUNCTIONS* Oversee meal shifts and ensure guest satisfaction within the unit.* Receive direction from the General Manager and assist in the overallmanagement of the unit's operations. Assist in planning and developing dailyoperations. Assists in scheduling, supervising, and participating in theoperational duties specific to the unit.* Schedule daily work assignments for all dining room personnel, assigningspecific jobs and spot checking to ensure standards are met.* Assist in recruiting, supervising, training, scheduling,disciplining, reviewing, and directing the dining room staff.* Respond to customer inquiries and resolve customer complaints.* Maintain and ensure safe facility environment including standards formaintenance and upkeep of dining room area and wait stations, foodproduction and handling, cooking, housekeeping, sanitation, dress,cash control, and employee hygiene. Notify General Manager of all unusualevents, circumstances, or other safety or quality control issues.* Represent the company in a professional and positive manner at all times.Maintain and enhance the company's image when interacting with clients,guests, associates, and vendors.* Perform opening and/or closing management procedures.* Maintain awareness of safety issues, and report them immediately to yourmanager.SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE* High School Diploma/GED.* At least 3 years of experience in related management required.* Food Protection Manager Certification. Demonstration of knowledge of foodsafety and sanitation.* Demonstrated talent for interacting with a wide variety of people.* Ability to effectively organize and coordinate multiple priorities;ability to work well as a team leader; ability to problem-solve.* Strong customer service abilities; actively looks for ways to assistcustomers and coworkers.PHYSICAL AND MENTAL REQUIREMENTS* Moving about on foot to accomplish tasks, particularly frequent movementsfrom place to place within the unit. Bend, lift, carry, reach/extendarms and hands above shoulder height frequently, or otherwise move in aconstantly changing environment.* Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs.frequently, and up to 50 lbs. occasionally.* Ability to stand for the entire work day and to climb steps regularly.* Withstanding temperature extremes in freezer, refrigerator walk-in andgrill areas.* Reading and writing work-related documents in English.* Speech recognition and clarity, including the ability to understand thespeech of customers and co-workers and the ability to speak clearly so thatyou can be understood by customers and co-workers in English.* Constantly communicates and receives verbal communication with otheremployees in fast-paced environment.* Physical presence at the job site is essential to perform job duties.EQUIPMENT USED* Standard commercial cooking machinery and utensils (pots and pans,fryers, stove, among others)* Typical office equipment (computer, fax, telephone, copier,scanner, among others).