Guest Services, Inc. Host/Hostess in Breckenridge, Colorado
JOB SUMMARYThe Host is responsible for making reservations and greeting guests when theyarrive at the unit. The Host also seats the guests and makes sure that theyare satisfied. The Host is responsible for giving the guests a good firstimpression of the unit by greeting them in a friendly manner.ESSENTIAL FUNCTIONS* Greet customers in a positive and welcoming manner. Acknowledge customers ina friendly manner upon their exit, inviting them to return.* Anticipate the customers' needs, and respond appropriately with a senseof urgency.* Answer telephone and direct calls where necessary. Make reservations,answer questions, and give directions patiently and warmly.* Escort customers to their tables and assist in seating; present menusaccording to unit guidelines.* Resolve customer issues, ensuring customer satisfaction. Alert managementwhen needed.* Clean and organize lobby area and host stand.* Complete closing duties as assigned.* Be familiar with all unit services/features and localattractions/activities to respond to customers' questions accurately.* Maintain awareness of safety issues, and report them immediately to yourmanager.SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE* Partial High School education; High School Diploma/G.E.D. equivalentpreferred.* Strong customer service abilities; actively looks for ways to assistcustomers and coworkers.* Ability to recognize when a problem has occurred and communicate it tomanagement.* Ability to remain organized and ability to multi-task in a fast-pacedenvironment.PHYSICAL AND MENTAL REQUIREMENTS* Moving about on foot to accomplish tasks, particularly frequent movementsfrom place to place within the unit. Bend, lift, carry, reach/extendarms and hands above shoulder height frequently, or otherwise move in aconstantly changing environment.* Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs.frequently, and up to 50 lbs. occasionally.* Ability to stand for the entire work day.* Climbing steps regularly.* Withstanding temperature extremes in freezer, refrigerator walk-in andgrill areas.* Reading and writing work-related documents in English.* Speech recognition and clarity, including the ability to understand thespeech of customers and co-workers and the ability to speak clearly so thatyou can be understood by customers and co-workers in English.* Constantly communicates and receives verbal communication with otheremployees in fast-paced unit.* Physical presence at the job site is essential to perform job duties.EQUIPMENT USED* Touch-screen computer.* Reservations system.* Multi-line telephone.* Cleaning supplies.