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SCL Health Patient Service Representative Float Pool* in Broomfield, Colorado

You.You bring your body, mind, heart and spirit to your work as a PatientService Representative.You know how to move fast. You know how to stay organized. You know how tohave fun.You're great at what you do, but you want to be part of something evengreater. Because you believe that while individuals can be strong, the rightteam is invincible.Us. is part of SCL Health, a faith-based, nonprofit healthcare organizationthat focuses on person-centered care. With locations throughout Colorado,Montana and Wyoming, we offer a wide variety of primary and specialty careserv are one of the ways we encourage health for you and your family. Our generouspackage includes medical, dental and vision coverage. But health is morethan a well-working body: it encompasses body, mind and social well-being.To that end, we've launched a Healthy Living program to address yourholistic health. Healthy Living includes financial incentives, digitaltools, tobacco cessation, classes, counseling and paid time off. We alsooffer financial wellness tools and retirement planning.We.Together we'll align mission and careers, values and workplace. We'llencourage joy and take pride in our integrity.We'll laugh at each other's jokes (even the bad ones). We'll helloand high five. We'll celebrate milestones and acknowledge the value ofspirituality in healing.We're proud of what we know, which includes how much there is to learn.Your day.As a PSR you need to know how to:Greet patients. Answer phones, take messages, return calls and provideneeded information, while documenting all phone calls accurately andcompletely in the electronic medical record (EMR).Schedule patient appointments for visits, procedures, diagnostic tests,referrals and/or consultations.Register patients. Confirm, enter, and/or update all requireddemographic data on patient and guarantor on registration system. Followprocedures when identifying patients.Obtain copies of insurance card(s), forms of ID, and signature(s)on all required forms. Verify information on appropriate accounts to determineinsurance coordination of benefits, pre-certification/prior-authorization.Complete the Medicare Secondary Payer (MSP) questionnaire when applicable.Verify insurance to determine coordination of benefits and obtainauthorization and/or referrals as required. Screen for non-covered servicesand waiver of liability (ABN) through automated screening at time of service.Inform self-pay patients of liability due and prepayment requirements. Prepareestimate of procedures, calculate advance payment requirements on previousor bad debt and current balances. Refer potentially eligible patients tofinancial counseling and/or contract eligibility vendor(s). Refercomplex or non-compliant patient financial issues to Clinic Manager or RevenueService Center.Collect patient payments and provide accurate receipt. Post payments insystem. Reconcile receipts with cash collected and complete required balancingforms. Document patient account notes for all interactions/transactions.Maintain department and/or individual work queues and reports as required.Prepare medical records for patient appointments by compiling information fromvarious sources to include authorizations and non-Epic documentation.Accurately scan medical records as required for Medical Group or specialtyoffice.Your experience.We hire people, not resumes. But we also expect excellence, which is whywe require:High School Diploma or equivalent, requiredAt least one (1) year of customer service experience, preferredAt least one (1) year of experience in a medical or related field, preferredKnowledge of medical terminology, preferredYour next move.Now that you know more about being a PSR on our team we hope you'll join us.At SCL Health you'll reaffirm every day how much you love this work, andwhy you were called to it in the first place.Our facilities do not discriminate against any person on the basis of race,color, national origin, disability, or age in admission or access to,

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