Comcast Comcast Business Services Sales Representative - (1/19/21 & 2/15/21 Start Date) in Centennial, Colorado
Responsible for inbound telesales of Comcast services to small-to-medium business customers.
Employees at all levels are expect to:
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team - make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our communities
Meet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services.
Ensure CRM software is accurate and up to date on daily basis.
Manage the customer relationship from initial call, through close to resolve on the first call or escalate appropriately.
Deliver best-in-class customer experience and represent Comcast Business Services in a professional and courteous manner to prospects and customers.
Keep up-to-date on product knowledge, industry information, and competitive landscape.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
High School or Equivalent
Generally requires 0-2 years related experience
Demonstrates the ability to work independently with little or no supervision
In a virtual environment, Comcast requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router
Must have “home office” space in your home (See Home Office Requirements below)
Home Office Requirements:
Have a quiet work area in a location that provides privacy from other people, activities and noise
- Have a steady work surface
Have a comfortable chair
Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits
Comcast is an EOE/Veterans/Disabled/LGBT employer