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Job Information

Comcast Comcast Business Services Sales Representative - (1/19/21 & 2/15/21 Start Date) in Centennial, Colorado

Business Unit:

Job Summary:

Responsible for inbound telesales of Comcast services to small-to-medium business customers.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how you do your job

  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

  • Win as a team - make big things happen by working together and being open to new ideas

  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our communities

Core Responsibilities:

  • Meet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services.

  • Ensure CRM software is accurate and up to date on daily basis.

  • Manage the customer relationship from initial call, through close to resolve on the first call or escalate appropriately.

  • Deliver best-in-class customer experience and represent Comcast Business Services in a professional and courteous manner to prospects and customers.

  • Keep up-to-date on product knowledge, industry information, and competitive landscape.

  • Regular, consistent and punctual attendance.

  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

  • Other duties and responsibilities as assigned.

Job Specification:

  • High School or Equivalent

  • Generally requires 0-2 years related experience

Additional Requirements:

  • Demonstrates the ability to work independently with little or no supervision

  • In a virtual environment, Comcast requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router

  • Must have “home office” space in your home (See Home Office Requirements below)

Home Office Requirements:

  • Have a quiet work area in a location that provides privacy from other people, activities and noise

    • Have a steady work surface
  • Have a comfortable chair

    • Adequate lighting

    • Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits

Comcast is an EOE/Veterans/Disabled/LGBT employer

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