TEKsystems Delivery Lead - Flexible IT Capacity in Centennial, Colorado
Who are we? TEKsystems ® Inc. is a leading provider of strategic IT staffing and Global Services for 82% of the Fortune 500. Ranked #1 in the industry by IT Services Business Report since 2001. We are the nation’s largest IT staffing firm. We leverage our core competencies to offer a wide array of IT services. As a division of our parent company, Allegis Group, TEKsystems ® has over 100 offices throughout the United States, Canada and Europe. A three billion dollar company, our best-in-class staffing and project delivery processes, coupled with the core values that guide our company culture, fuel our success.
Why us? TEKsystems ® offers great opportunities for advancement, personal and professional growth, and unlimited earning potential. IT markets are outperforming the rest of economy, and we are growing at a rapid pace. TEKsystems ® seeks professional individuals with competitive spirit, drive, team mentality, courage and commitment, who have demonstrated perseverance, and are looking to build a long term career in a sales driven environment. There is growth potential within the organization including a defined career path.
General Description :
The TEKsystems Flexible IT Capacity Delivery Lead II (DLII) is a critical role within the Flex organization and functions in the execution of day to day activities for one or more services engagements. The position of a Flexible IT Capacity Delivery Lead II is an entry level position into the Delivery Manager roles and is differentiated by the nature of the engagements or programs involved. The Flexible IT Capacity Delivery Lead is responsible for supporting a Portfolio of projects and managing lower level less complex engagements and project teams throughout a designated region. These engagements will be delivered in North America at the customer location. The Delivery Lead will partner with Project Coordinators aligned with local TEKsystems Staffing offices in support of localized efforts consistent with Flexible IT Capacity service. A successful Delivery Lead is expected to have the skill set, learning capability and background to perform all the duties described below for engagements that are focused on resource management, on-boarding, customer interaction, and other the other key aspects of resource-based managed services.
Key Accountabilities and Priorities:
Partnering with local Staffing Offices on SOW based resource needs, including; resource identification and processing for on-boarding, off- boarding, light reporting and metrics and resource maintenance
Responsible for the day-to-day execution of the service delivery
Regular interaction with TEKsystems Staffing and Global Service businesses
Responsible for managing one or more projects/resource teams at a time
Ensuring all IT Flexible Capacity Resources are properly on-boarded via the Resource Allocation Management Program (RAMP)
Performing periodic customer, project, and solution “health checks” with client project teams
Understanding and managing customer needs and requirements (resource management/oversight) to ensure contract compliance and customer satisfaction
Ensuring determined Flexible IT PMLC processes and methodology is adhered to
Conducting customer touch points and provide feedback throughout the year on employee performance where required
Ensuring Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies
Providing delivery assurance of services for clients through a range of internal and external functions in the following areas: on-boarding, ff-boarding, reporting and resource maintenance
This role may require light travel
Other duties as needed
Required Education and/or Experience:
1+ year experience in IT Environment or Professional Services Environment
Experience in project management fundamentals
Exposure to professional services agreements including the change management process
Exposure to Services Outsourcing, PMI PMBOK. PMP and/or IAOP (Outsourcing Professional) certification a plus
Requisite Abilities and/or Skills:
Excellent oral and written communication skills analysis and problem solving skills as well as excellent time management and organizational skills
Personnel management skills
Demonstrated project data/ risk analysis and correlation/ mitigation skills
Excellent customer service skills
Comprehensive Benefits Package:
Employees receive a competitive base salary, commission, and an exceptional benefits package including a 401(k) company matched retirement savings plan, parental leave and vacation, personal and holiday pay.
Medical – BlueCross BlueShield Preferred Provider Organization (PPO) with a Health Savings Account (HSA)
Dental – MetLife
Vision – Vision Service Plan (VSP)
Insurance – Life and Accidental Death & Dismemberment (AD&D)
Additional benefits include:
Short-term and long-term disability
Dependent Care Flexible Spending Account
Employee discounts on cars, electronics, travel, etc.
The Company is a equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Job ID 2018-7660
TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.