Nordstrom Manager, Risk Strategy (Fraud Strategy) in Centennial, Colorado
Nordstrom, Inc. is a leading fashion specialty retailer offering compelling clothing, shoes and accessories for men, women and children. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.
This commitment has taken us from a small Seattle shoe shop to the leading fashion specialty retailer we are today. We're proud to serve customers at 329 stores in 39 states and Canada. We also serve customers online in 96 countries through Nordstrom.com. and our nordstromrack.com site, which operates in partnership with our private sale site HauteLook, gives customers in the U.S., Canada and Australia access to off-price fashion at considerable savings.
At Nordstrom, we like to keep things simple. We have one goal: Make customers feel good. Our Card Services Division helps support that mission by developing long-lasting relationships with customers that have our Nordstrom Visa, Nordstrom Retail and Nordstrom Debit cards. Collectively, those credit products are held by over 5 million customers and represent over $10B in annual sales…and growing!
A day in the life...
Manage and develop a team of fraud risk strategy analysts to improve fraud strategies using industry-leading tools and analytical approaches
Execute a continuous improvement approach to fraud risk strategy through the analysis and development of robust champion/challenger tests
Ensure the timely completion and accuracy of all analyses performed by the strategy development team
Monitor key performance indicators, ensuring the accuracy of results and develop meaningful insights based on observed performance
Create and deliver insightful presentations to key leaders to influence direction of the business
Collaborate effectively with cross functional partners across the enterprise and within Risk Strategy, including Fraud Operations and Finance, to reduce write-offs, deliver a world-class customer experience, and meet business objectives
Perform a variety of ad hoc analyses and support, as needed
The position reports to the Director, Risk Strategy and has a team of 4 risk strategy analysts
You own this if you have…
Bachelor’s degree in business, math, economics, statistics, or an equivalent combination of related education and experience in quantitative analytics is required; an advanced degree is preferred
5 years of consumer credit risk experience with at least two years of fraud risk strategy experience. 1 year of experience leading analytical teams to drive risk strategy outcomes is required. Strong knowledge of rules-based strategy decision engines in a card environment with advanced level of proficiency in Excel, PowerPoint and using analytical tools such as SQL, SAS and decision tree software is required
Experience with First Data processing system, Fraud Detection Work Center, First Track and Falcon Fraud Strategy/Defense Edge required
Advanced knowledge of retail credit card profit and loss drivers and the levers with which to influence them is required. Ability to diagnose fraud strategy performance and identify opportunities for test and learn. Ability to influence others through effective communication and subject matter expertise, with a high level of proficiency crafting presentations to support sound, objective-based decision making. Ability to execute and drive projects to completion in a timely manner and work collaboratively with cross-functional partners across the enterprise
High level of problem solving and decision-making is required to determine long-term fraud risk standards for the portfolio and to manage multiple projects to achieve the portfolio and organization goals
Creativity is required to decide scores, tools and systems that should be utilized to enhance the Bank’s future. Establishes appropriate credit standards. Recommends processes and policies to enhance revenue while maintaining acceptable risk standards
We’ve got you covered…
We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.
Title: Manager, Risk Strategy (Fraud Strategy)
Requisition ID: 357893