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Apple Apple Support Accessibility Advisor - Up All Night in Colorado Springs, Colorado

Apple Support Accessibility Advisor - Up All Night

Colorado Springs,Colorado,United States

Support and Service

  • Interest in learning and supporting accessibility features

  • Schedule flexibility, particularly up all night or overnight hours

  • Passion for making a difference in customer lives

  • Experience supporting Apple Support customers in a Tier 2 or advanced level technical support space

  • Outstanding verbal and written communication skills

  • Excellent time management and prioritization skills

  • Exceptional teamwork skills

  • Able to effectively tailor communication and style to differing audiences

  • Outstanding active listening skills

  • Adaptive and flexible to changing technologies and processes

  • Able to provide comprehensive and accurate feedback

  • Innovative and independent thinking

Description

We expect everything from an Advisor that our customers do, and we want Apple to be a reflection of the world around us. As an Accessibility Support Advisor, you’ll be supporting the assistive technology features found in many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We’ll train you to be the best. As an Accessibility Support Advisor you will provide second level technical assistance and tailored instruction to customers with vision, hearing, physical and motor skill, or learning and literacy disabilities who are using Apple’s Accessibility features. You will present solutions to technical problems, handle escalated issues, offer relevant resources, and educate appropriately based on our customers needs and skill level to help maximize the full potential of each customer’s device.

Education & Experience

Additional Requirements

  • At Home Requirements

  • A quiet workspace, ergonomic chair, and desk

  • High-speed Internet service (10 megabits download and 3 megabits upload) from a reliable provider

  • At-Home Advisors in our organization enjoy additional options for schedules for up-all-night 4x10 or 5x8 shifts available. Schedules are assigned using performance-based ranking and are subject to availability and the needs of our business.

  • If you are a Colorado resident, this is for you:

  • At Apple, we see the whole you. We carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. Apple Support Accessibility Advisor starts at a minimum $40,400. The actual pay may be higher depending on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Every Apple employee also has the opportunity to become an Apple shareholder, because all team members are eligible for stock grants and also a discount when purchasing Apple stock.

  • We offer all kinds of ways to experience well-being, confidence, and satisfaction.Learn more (https://www.apple.com/jobs/us/benefits.html) about Apple benefits.

  • Note: Apple benefits programs are subject to eligibility requirements.

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

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