Colorado Jobs

Colorado Jobs

Job Information

T-Mobile USA, Inc. Customer Service Associate Expert/Representative in Colorado Springs, Colorado

You must currently reside in Colorado Springs or be planning a move toColorado Springs in order to be considered for this position.Due to the COVID-19 pandemic, training for this position will start in awork-from-home environment, and when, at the sole discretion ofT-Mobile, the impact of COVID-19 decreases, the position will move to ouronsite customer experience center."At T-Mobile, we strongly encourage everyone, including people ofcolor, veterans, military spouses, individuals with disabilities,lesbian, gay, bisexual, transgender, queer and non-binary people,and parents to apply. We are an equal opportunity employer and welcomeeveryone to our team. If you need reasonable accommodation at any point in theapplication or interview process, please let us know.(ApplicantAccommodation@t-mobile.com or call 1-844-873-9500)In your application, please feel free to note which pronouns you use (Forexample- she/her/hers, he/him/his, they/them/theirs, etc.)"Be the Expert. Redefine Wireless.Welcome to the Un-carrier. T-Mobile is changing wireless for good and nowwe're changing Customer Care for everyone. T-Mobile is doing something theother carriers can't. We're bringing together a Team of Experts to giveour customers an experience unlike any other. We're breaking all the rulesand putting customers first. No more talking to machines, no more transfers.Customers have their own team ready to resolve issues whenever and howevertheyAs an Associate Expert, you'll learn the ropes as you build the skillsthat can make you a full-fledged expert in a matter of months. It starts withlistening to your customers issues like a pro, picking up on subtle cues andcustomer rhythms and then helping build a resolution mix that will make themcustomers for life. They're YOUR customers and their experience depends onYOU!$15.25 - $19.29 *starting hourly rate is $15.25. Including promotion, bonus andcommission potential to earn up to $19.29*child care subsidy, free college tuition, special discounts on employeephone plans, employee stock program and more!Call Center, Customer Service, Call Center Representative, Sales,Great Health Care Benefits; Customer Service Representative, Now Hiring,Temporary Work From HomeResponsibilitiesWe'll count on you to do:Create happy customers - We are all about the customer experience and owningcustomer issues with the tools, knowledge and support to resolve.Provide outstanding service so customers stay longer - we bring our lifeexperiences, knowledge and passion for outstanding service to all we do. Wepersonalize every interaction and provide solutions to take care of ourcustomers and build lifelong T-Mobile fans.We sell thoughtful products and services - we make recommendations that makesense for our customers in helping them get the most out of their Un-carrierexperience.Learn a lot - we stay current on all systems and products to grow our skillsand maintain proficiency on things we value and organizational requirements.Have serious fun - we don't take ourselves too seriously. Changing wirelessfor good is what we do, and we love having fun doing it.Support team initiatives and create an inclusive environmentQualificationsYou're a pro on the computerYou know how to balance multiple tasks at the same timeTech savvy and have a passion for mobile devices and/or technologyPassion for care and the ability to listen, problem solve and deliver greatsolutionsSales oriented with an obsession to connecting customers to the things theyloveAbility to work as part of a team to achieve individual and team resultsYou have the flexibility to work any shift, including nights and especiallyweekendsTemporary RequirementsMinimum connection speed of 15 Mbps download and 5 Mbps uploadNetwork Latency of 120ms or less0% Packet LossAccess to a hardwired internet connection and router within 20 feet of thework areaHave a safe, secure, and climate-controlled dedicated workspaceReside in commuting distance to the call center**Satellite and cellular (3G,

DirectEmployers