MedAssist Customer Service Representative in Colorado Springs, Colorado
DESCRIPTIONFIRSTSOURCE IS NOW HIRINGCUSTOMER SERVICE REPRESENTATIVESUMMARY Under general supervision and direction, this job is responsible fortaking care of the service needs of Cable Ones customers in a professional,courteous, and efficient manner by performing the following duties.ESSENTIAL DUTIES AND RESPONSIBILITIESHandles high in-bound call volume covering a full range of customer serviceinquiries. (Upgrades/downgrades of service, video troubleshooting,modem registration and billing)Responds to in-bound customer calls and assists customers face-to-face in thefront office.Provide customers with a clear understanding of charges, prorates, billingcycles, payment methods and customer equipment.Correct errors or discrepancies on customer billings as necessary. Processcustomer transactions and respond to inquiries in a responsive, timely andaccurate manner.Enter account information into billing system with a high degree of accuracyto execute transaction.Participate in ongoing training to increase skill level and productivity.Maintain and sustain all Cable One CSR performance expectations as related toQuality Assurance, CSR scorecard metrics (such as Availability, Talktime etc), attendance and one-call resolution goals.Maintains working knowledge of all Cable One products, services and theirfeatures.Works with customers to achieve customer satisfaction by meeting their needswith Cable One products and services.Applies all sales and service skills/techniques acquired from the StandardOperation Procedure during all interactions with customers.Other duties and/or responsibilities not specifically set forth above may,however, be assigned as needed. Whenever practicable and, in accordancewith legal guidelines, reasonable accommodation[s] will be made toenable an otherwise qualified individual with a disability to perform theessential functions of the position.APPLY TODAY!QUALIFICATIONSEDUCATION and/or EXPERIENCE High school diploma or general education degree(GED); or one to three months related experience and/or training in acustomer service environment; or equivalent combination of education andexperiLANGUAGE SKILLS Ability to read and comprehend simple instructions, shortcorrespondence, and memos. Ability to write simple correspondence. Abilityto effectively present information in on-on-one and small group situations tocustomers, and other associates of the organization.MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide inall units of measure, using whole numbers, common fractions, anddecimals. Ability to compute rate, ratio, and percent and to draw andinterpret bar graphs.REASONING ABILITY Ability to apply common sense understanding to carry outinstructions furnished in written, oral, or diagram form. Ability to dealwith problems involving several concrete variables in standardized situations.OTHER SKILLS AND ABILITIES Requires excellent oral and written communicationskills while assisting and interacting with Cable One customers andassociates. Data entry and computer skills preferred. Requires the ability tooperate office equipment (copiers, phones, computers, etc.).Requires efficient and accurate handling of money. The position requires theability to learn and stay informed of products and services offered by CableONE.