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Cherwell Software Customer Success Specialist in Colorado Springs, Colorado

Covid-19 Hiring Update: Like many employers, we've transitioned to awork-from-home model and are exploring how and when we will return to ourphysical offices. During this time, we continue to recruit and leveragevideo interviews to get to know candidates. While many of our positions werealready remote by design, our recruiters will share any long-term locationrequirements for a particular position.Cherwell Software (@Cherwell) is a global leader in enterprise servicemanagement, empowering organizations through the use of intuitive technologyfor better, faster, and more affordable innovation. Our solutions and ourpeople build lasting relationships. We are a growing company with offices inthe US, Europe, and Australia.We are looking for a Customer Success Specialist to join our team inColorado.Who Will Love This JobAn organizer: Are highly organized and pride yourself on bringing order tochaos-you like systems that work well, and you are willing to help definethem.A customer advocate : You are dedicated to meeting the expectations ofcustomers and establish effective relationships based upon trust and respect.A great teammate: You collaborate with other team members to solve problemsand work together to achieve deadlines and departmental goals. You have apoint of view but are low egoWhat You'll DoThe Customer Success Specialist focus on reactive engagements and renewals.CSSs are educating customer on how they can better use our product'sfeatures and functionalities thru webinars, User Groups-and how to find helpwhen they need it. In this cross-functional role, you will work withSales, Marketing, Product, Finance, and Legal to drive Cherwell'sgrowth and long-term success.Typically focus on over 200 customersEnsure assigned software customers understand the value of Cherwell Softwareto their business to drive high renewal rates.Manage SaaS (software as a service) renewal process and renewal contractnegotiations.Establish regular touch-points with assigned customers and deliver effectiveExecutive Business Reviews that drive customer engagement, mitigate renewalrisk, and create sales opportunity.Push customers to User Groups, the Online Community and Webinars to expandthe use and value of Cherwell.Partner with sales organization to support customer growth through additionalsales of licenses and products.Mitigate risk of non-renewal by identifying customer pain points andfacilitate escalations resolution.Provide customer risk and loss data back to the business to facilitycontinuous service improvement.Foster strong customer relationships and the ongoing development of customerreferences and customer loyalty.Maintain a database of customers through documentation of activity andprocesses within system of record.Lead customers to the right solutions for them and our company.If you have the following experience, we'd love to hear from you!Minimum Qualifications:1 year in account management/customer success or inside sales in the techindustryEven Better If You Have:A go-getter attitude with the ability to "think on your feet"! Youstrive to turn any "No!" you get into a "Yes!"Friendly, enthusiastic, and thoughtful professional communication(written and verbal).Commitment to managing long-term customer relationshipsAptitude for understanding how technology products and solutions solvebusiness problems.Experience in renewing and growing existing accountsStrong communication, collaboration, negotiation and presentation skillsthat leverage a mix of analytical and story-telling skills to demonstrateunique value and opportunity to customers.Highly developed planning and organization skills and ability to work in afast-paced entrepreneurial environmentExperience working with a SaaSExperience with ITSM/ESM market trends that impact on customers4 Year degree in related field or equivalent relevant experienceEstimated Compensation: $40,00.00 - $55,000.00 plus commissionWhy Cherwell?When experienced people are inspired to come together to change the

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