Mitchell Consulting Services Group, INC. DBA - MCS Entry-Level Help Desk Specialist (Training Provided) - Fort in Colorado Springs, Colorado
TitleEntry-Level Help Desk Specialist (Training Provided) - Fort CarsonPosition LevelEntry LevelReq NumberINF-21-00001Referral Bonus AmountLevel 3 - $500.00Open Date1/12/2021Full-Time/Part-TimeFull-TimeLocationMCSG - Fort CarsonAbout the OrganizationMCSG strives to create a culture that empowers us all to accomplish the tasksneeded to meet or exceed our customer's requirements. It alone is what setsus apart. Our culture is based on the belief that it is a privilege to serveour customer and embodied in our motto 'Your Success. Our Mission.'DescriptionJOB SUMMARY: This position is located at Fort Carson and supports the USArmy in a 24x7x365 facility. This role receives inbound calls and emails totroubleshoot issues had by deployed soldiers with BFT (Blue ForceTracker). SHIFTS: 1st:Shift 6am-2pm; 2nd:Shift 2pm-10pm; 3rdShift: 10pm-6am. Shifts rotate quarterly. Position will require work onnights, weekends, and holidays.PRIMARY DUTIES:Respond to inbound calls and emails from deployed personnel who having issueswith BFTTrack trouble ticket through processEscalate issues as neccessaryMaintain communcation with end user through troubleshooting processPosition RequirementsRELEVANT EXPERIENCE: - General Help Desk knowledge. Must be able to work arotating shift (1st, 2nd, and 3rd shifts). Ability to work with peoplevia email or telephone and calmly extract knowledge of the issue to determinereal root of problem. Very outgoing personality, must work well in ahardworking and busy team environment. Must be able to work with a verydiverse team. Cisco skill set preferred.HOURLY PAY: $19.95/HOUR (Shift Differential paid on hours workedoutside of core hours)EDUCATION/CERTIFICATION: Security+ certification or higher is preferred.SECURITY CLEARANCE: Minimum - Secret. Must have the ability to obtain TS.EOE StatementWe are an equal employment opportunity employer. All qualified applicantswill receive consideration for employment without regard to race, color,religion, gender, gender identity, sexual orientation, nationalorigin, disability status, protected veteran status or any othercharacteristic protected by law.This position is currently accepting applications.We are an equal employment opportunity employer. All qualified applicantswill receive consideration for employment without regard to race, color,religion, gender, national origin, disability status, protectedveteran status or any other characteristic protected by law.