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Katmai Government Services Patient Appointment Technician in Colorado Springs, Colorado

Job TitlePatient Appointment TechnicianLocationCOLORADO SPRINGS, CO 80913 US (Primary)Job TypeFull-timeJob DescriptionSUMMARYThe Patient Appointing Technician (PAT) shall schedule appointments in theComposite Health Care System (CHCS)/Armed Forces Longitudinal TechnologyApplication (AHLTA) for primary, specialty and subspecialty medicalcare. The PAT shall perform the appointment process to include scheduling,rescheduling, and/or cancelling appointments as needed, includingappointments for consult/referral specialty care in a Medical TreatmentFacility (MTF), a civilian facility, via telephone or securemessaging. PAT responsibilities also include facilitating the recapture of MTFdirect care capabilities, tracking the referral to closure, and returningall results of treatment to a clear, legible, Health Insurance Portabilityand Accountability Act (HIPAA) compliant report of the patient's medicalrecordESSENTIAL DUTIES and RESPONSIBILITIESMake clinical appointments and coordinate appointments with other direct carefacilities as required. Appointments shall be made following MTF-providedappointing criteria and comply with Military Health System (MHS) access tocare standards.Maintain appointment schedules, including after hours and secure messagingservices, using CHCS or AHLTA.Validate eligibility through appropriate booking through Defense EligibilityReport System (DEERS). Register Patients not found in the computer system(newborns, etc.)Maintain accurate and up-to-date patient schedules and logs utilizingCHCS/AHLTA system tools.Validate basic CHCS patient demographic information prior to bookingappointment for patients and make required updates to ensure booking to properPrimary Care Manager (PCM).Contact patients to schedule, reschedule, and/or cancel appointments.Promote consult/referral specialty medical care -within the MTF or tocivilian facilities.Assist in preparation of patient notices (telephonically or form letterformat) for appointment reminders, no shows, or reschedule/cancellations.Ensure delinquent and non-count appointments shall be resolved daily byCHCS/AHLTA end-of-day processing.Ensure the Patients' booking clerks are familiar with the appointing systemprocess order of precedence for an appointment search for PCM booking.Document patient refusals with appropriate standard refusal codes.Answer calls within 5 seconds with the goal of a one call resolution to thePatient's needs. Continually work to reduce call abandonment rates.Provide proper instructions to Patients calling after hours.Gather all pertinent information from patients who request to be connected toan afterhours, Provider On-Call, before making the connection.Manage secure messaging inboxes for each MTF and schedule appointmentsutilizing CHCS. Once appointments are made, return a secure message to thepatient notifying him/her of the appointment date, time and any otherpertinent instructions.Clear and Legible Report (CLR) PAT will track all MTF generated initialspecialty care and urgent care referrals that were deferred to the networkuntil closure.Capture the CLR as soon as a claim is discovered or requested by the referringprovider.Check applicable claims database(s), when CLRs are undocumented inpatient records and manage assigned CLRs to closure.Notify referring provider, via CHCS, of... For full info followapplication link.We area VEVRAA Federal ContractorWe are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to age, race,color, religion, sex, sexual orientation, gender identity or nationalorigin, disability status, protected veteran status, or any othercharacteristic protected by law.Preference will be given to Ouzinkie Shareholders, Spouses ofShareholders, and Descendants of Shareholdersin accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e- 2(i).Executive Order 11246, as amended, protects applicants and employees fromdiscrimination based oninquiring about, disc

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