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Discover Goodwill of Southern & Western Colorado Retail Center Assistant Manager - Southern Division (Colorado Springs and Surrounding Areas - including Douglas County) in Colorado Springs, Colorado


Goodwill of Colorado is seeking qualified, motivated, Retail Center Assistant Managers in our Southern Division (El Paso/Teller/Douglas Counties)!

Management or supervisory experience in retail, restaurant, hospitality or similar industries is required for this position. Must have significant customer service, financial/monetary, production/inventory, and staff management experience.

Pay: $40,500 Depending on Experience

Goodwill of Colorado is now one organization, serving all of Colorado and is growing! Opportunities for career advancement could come available anywhere in the state. Our Southern Division currently has locations in Douglas, El Paso, Teller, Pueblo, Fremont, Mesa and La Plata Counties.


Manage the daily operations of a Retail Center, in an assistant role. Acts as Retail Center Manager in the manager’s absence.

Retail Center Assistant Manager

Goodwill Colorado has an exciting opportunity for a highly motivated individual who is seeking a position that offers tremendous job satisfaction in a work environment that encourages entrepreneurial activity and continuous improvement working with a top-notch retail team that is tremendously excited about the present and future of our Goodwill.

Position Overview

Goodwill of Colorado Retail Centers are vital part to the success of Goodwill’s mission and programs. Each Retail Center is responsible for meeting financial goals to generate the income and donations necessary to support the mission operations and community programs provided by Goodwill. Assistant Managers must be empowering leaders who not only have the ability to operate and manage several diverse departments within the retail center but also have the ability to inspire and develop their staff. Assistant Managers must be hands-on professionals who take an active role by “rolling up their sleeves” to achieve success.

Assistant Managers will be held accountable for their performance and along with their Retail Center Manager will be held accountable for the performance of their retail center. An Assistant Manager must have the ability to accomplish profitability through managing daily operations such as merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product ‘sweet-spot’ pricing, build community rapport and customer relations with an ‘Attitude of Gratitude’, and empower staff and employees to create and accomplish both professional and personal goals. In addition, the Assistant Manager will support the Retail Center Manager’s responsibilities for budgeting, financial reporting and profit & loss.

Goodwill of Colorado's Retail Centers are more than just a standard retail store. Goodwill retail centers must successfully collect donations, produce products/merchandise from those donations, manage waste, recycling, warehousing, and merchandising of donated products, price competitively and provide excellent customer service to achieve optimal performance.

Working with a team of retail professionals, you will help ensure we make the best use of our resources to help achieve our mission of helping people within our community reach their highest level of personal and economic potential. Assistant Managers will be team players who can manage change while motivating and inspiring others. It is imperative that you have a combination of business savvy, technical ability, and strong people skills. Success of Goodwill of Colorado’s Mission depends on you!

Responsibilities (include but not limited to) :

  • Work closely with the Retail Center Manager to achieve goals and objectives and to increase sales and donations.

  • Recommend changes to operational procedures in order to achieve maximized expense to revenue ratios.

  • Promote safety to all employees ensuring that your store adheres to OSHA and CARF (Goodwill’s Program Accreditation) standards. May be the Safety Representative for the store on the Ops & Sales Safety Sub-committee.

  • Maintain a functional awareness of competition and retail trends, being able to suggest appropriate courses of action.

  • Maintain a strong knowledge of the Point-Of-Sale System.

  • Empower, lead, and manage retail center staff; ensuring safety, productivity and success.

  • Oversee daily operations of all Retail Center functional areas to include: sales floor, store front, donation center, production areas, moving product internally and storage facilities.

  • Directly responsible for the hiring, performance management, employee goal setting and recommendations toward termination related to the employees in at least one department.

  • Maintain up-to-date knowledge of and adhere to Goodwill policies, the Employee Handbook, safety standards and all numbered/supplemental memorandums.

  • Partner with the Retail Center Manager to conduct meetings for employee training, awareness and knowledge transfer.


  • At least 2 years supervising retail operations (or similar) with experience of being held accountable and responsible for the success of the business, operations and financial results of a function or department.

  • Organizational skills to manage multiple projects, people and retail center functions.

  • The ability to work within a deadline-pressured environment.

  • Ability to work varied schedules to include weekdays, weekends, evenings, and holidays. In coordination with the Retail Store Manager must be able to work any hours necessary to provide complete store coverage and supervision.

  • An understanding of marketing and retail principles.

  • An understanding of production processes and environment, to include deadlines, quality control, working in a quick and efficient manner and empowering staff to produce product timely.

  • The ability to create, review and understand statistical information to increase the success of the retail center.

  • The ability to understand, analyze and scrutinize financial statements.

  • Must possess the ability to adapt, adjust and mold to changing circumstances.

  • The ability to make difficult choices and be accountable for overall retail center performance.

  • To train, develop and recognize talent and leadership.

  • Empower your team to manage and lead their departments or functional areas.

  • Effective verbal and written communication skills.

  • The ability to communicate upwards, downwards and lateral in an effective manner.

  • An interest and empathy for people with disabilities and disadvantages.

  • Must be able to travel on company business safely and meet insurance requirements.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities and/or protected veterans.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Position: Retail Center Assistant Manager





5-8 hours

3-4 hours

1-2 hours


LIFTING: (as defined by ADA)

Heavy: 45 lbs & over


Moderate: 15-44 lbs


Light: 14 lbs & under



Heavy: 45 lbs & over


Moderate: 15-44 lbs


Light: 14 lbs & under





Above Shoulder


At Shoulder


Below Shoulder










CLIMBING, use of legs only (stairs)


CLIMBING, use of arms & legs (ladders)





Visual – close


Visual – distant


Visual - depth perception



Simple grasping


Fine Manipulation


Repetitive Movements










OTHER: Please describe:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)