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TruGreen Limited Partnership Service Manager in Colorado Springs, Colorado

Description:R162391011403460 Capital Drive, Colorado Springs, Colorado 80915Job DescriptionTruGreen is committed to providing personalized attention for our associates.We focus on developing our people by building proud, dynamic teams whilehelping associates reach their personal and professional goals. Wecontinuously strive to make TruGreen an employer of choice and "a greatplace to work!"Position OverviewProvides quality and timely service to the customer through the recruitment,training, and supervision of a team of lawn care specialists. Provideseffective coaching and development of field staff so that they may positivelyimpact customer retention through exceeding customer expectations.Responsibilities1. Evaluates the quality of service provided to customers and developsprocedures to minimize customer complaints. Ensures diplomacy concerningcustomer service-related concerns.2. Coaches and develops lawn specialists and trainees. Works with othermanagers to identify ways to reduce customer cancellations.3. Recruits, interviews and selects personnel needed to efficiently staffthe service function. Evaluates performance, makes salary recommendations,and administers disciplinary actions consistent with company policy.4. Plans and conducts new hire and on-going training for service personnel incustomer service skills, technical skills, safety policies, and procedures.5. Supervises a team of technicians to ensure service (production andsales) goals are met. Maintains positive morale among personnel and activelypromotes teamwork.6. Examines associate work for accuracy, neatness, and conformance to bestpractices as well as company policies and proce dures.7. Determines work procedures issuing oral and written instructions. Expeditesworkflow by coordinating the sharing of information between customer and fieldtechnician. Prepares work schedules and assigns and monitors duties to servicepersonnel for efficiency.8. Prepares composite reports from individual reports of subordinates.Conducts daily and weekly management meetings.9. Ensures that a safe workplace is provided for all associates by ongoingtraining and adherence to company policies.10. Maintains Department of Transportation Pre/Post Trip Inspection andDrive Qualification files. Ensures current licensing is maintained by allassociates as required by company policy/state and/or federal law.Education and Experience Requirements Associate's degree in a business-related discipline and two (2) ormore years of related experience in lawn/horticulture/agronomy/lawn careservices required, or an equivalent combination of education and experience. 2+ years of supervisory management experience required Certificates, licenses, and registrations as required by federal andstate law Bachelor's degree and sales experience preferred Requires extensivelocal travel. Valid, permanent driver's license from state of residence and a cleandriving record per company standards are required. Current liability autoinsurance required. Must be able to obtain and maintain a valid DOT medicalcard. Must be 21 years of age by date of hire.Knowledge, Skills, and Abilities Excellent verbal and written communication skills Ability to communicate effectively at all levels of leadership and withfront line staff Excellent leadership skills in team building, selecting talent,training, mentoring and developing a sales team, executing goals Excellent time management skills Practical knowledge of service industry and experience in developing andexecuting sales plans Business process analysis skills Computer skills with Microsoft Office applications (Word, Excel,Outlook, PowerPoint)Physical Demands and Working ConditionsThe physical demands described here are representative of those that must bemet by an employee to successfully perform the essential functions of thisjob. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.Regularly required to: Si

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