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Joint Enterprise Technologies VTC Administrator - TS/SCI Clearance - ECS2134 in Colorado Springs, Colorado

About Us:

Today's global security environment is a constant of change. Threats can arise from any point on the globe and our military services must be prepared and capable of responding at a moments notice. A core force multiplier is the role played by government contracted services. As a service-disabled veteran-owned small business, Joint Enterprise Technologies is uniquely positioned to understand the needs of Department of Defense organizations and match those needs with current technology to ensure US forces maintain technological, strategic, and tactical information superiority.

About the Opportunity:

Joint Enterprise Technologies is seeking a talented Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring; maintenance; and support of video communications networks for a 24x7 NOC (Network Operations Center). The successful candidate will be responsible for providing Tier III resolution and customer support to scheduled or active; video teleconferences (VTCs). The candidate will also be responsible to provide VTC outage documentation utilizing customer provided Incident Tracking software. The main tools utilized in this role include: VC Wizard VTC scheduling software; SharePoint; Support Web Incident Tracking System; Tandberg Management System (TMS) and other VTC support tools as needed.

Required Clearance:

  • AN ACTIVE DEPARTMENT OF DEFENSE TS/SCI SECURITY CLEARANCE IS REQUIRED IN ORDER TO APPLY.

  • Willingness to submit to and pass a counter intelligence (CI) Polygraph.

Location:

  • Colorado Springs, CO

Flexibility Requirement:

  • NOC is 24x7 shift work; to include weekends and holiday for all employees

  • Day Shift: 6am ? 2:30pm

  • Swing Shift: 2pm ? 10:30pm

  • Mid Shift: 10:30pm ? 6am

Skill Requirements:

  • Familiarity with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers.

  • Manage resource availability and conflicts for Video Networks .

  • Ensure compliance with VTC network security policies and procedures.

  • Possess an understanding of the H323 and E164 protocol stacks.

  • Ability to identify; analyze; and resolve operating/hardware network problems of VTC systems and applications as they pertain to the Unified Communications environment

  • Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.

  • Interface with vendors to ensure proper performance of tools and software packages.

  • Provide After Action Reports (AARs) for Problem Management resolution.

  • Assist junior technicians with daily tasks and training as necessary

  • Participates in special projects as required by Prime Contractor Management.

Key Competencies:

  • Interpersonal Skills

  • Communication skills - verbal and written

  • Listening skills

  • Problem analysis and problem solving

  • Attention to detail and accuracy

  • Customer Service orientation

  • Adaptability

  • Ability to work independently within a Team Concept

  • Ability to multitask in a stressful environment

  • Shift work is required (work center is 24/7)

Minimum Experience:

  • A minimum of 6 years of relevant technical experience in the administration of networked desktop and server systems.

Required Education:

  • HS/GED + 10 years experience

  • Associates Degree + 8 years experience

  • Bachelor?s Degree + 6 years experience

  • Master?s Degree + 4 years experience

  • PhD + 2 years experience

Required Certifications:

  • Security+ CE or CCNA Security required

Desired Certifications:

  • Network + (desired)

  • ITIL Foundations (desired)

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Joint Enterprise Technologies, LLC is a drug-free workplace and participates in E-Verify.

Joint Enterprise Technologies, LLC is an equal access/equal opportunity employer, committed to excellence in service through diversity employment.

Joint Enterprise Technologies, LLC is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Joint Enterprise Technologies, LLC, please call 813-436-9946 or e-mail us and let us know the nature of your request, along with your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request will be considered.

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