Joint Enterprise Technologies VTC Administrator - TS/SCI Clearance - ECS2282 in Colorado Springs, Colorado
Today's global security environment is a constant of change. Threats can arise from any point on the globe and our military services must be prepared and capable of responding at a moments notice. A core force multiplier is the role played by government contracted services. As a service-disabled veteran-owned small business, Joint Enterprise Technologies is uniquely positioned to understand the needs of Department of Defense organizations and match those needs with current technology to ensure US forces maintain technological, strategic, and tactical information superiority.We are always seeking talented and motivated individuals to join us in helping to keeping our nation safe and secure
About the Opportunity:
Joint Enterprise Technologies is currently seeking a talented VoIP/DVTC Administrator with an active TS/SCI clearance to provide maintenance and advanced support for our customers global Cisco Unified Communication Manager (CUCM) Enterprise. The successful candidate will be responsible for providing all voice over IP networks and some Video Teleconferencing within the enterprise; supporting a 24x7 NOC (Network Operations Center). Responsibilities include resolution and customer support for all managed networks. The successful candidate must familiar with the use of Cisco Call Manager, Cisco Unity, Tandberg Management Suite (TMS), and various other voice/video/data tools as required.
AN ACTIVE DEPARTMENT OF DEFENSE TS/SCI SECURITY CLEARANCE IS REQUIRED.
Willingness to submit to and pass a Counter Intelligence (CI) Polygraph.
The NOC is 24x7 shift work; to include weekends and holiday for all employees
Day Shift: 6am ? 2:30pm
Swing Shift: 2pm ? 10:30pm
Mid Shift: 10:30pm ? 6am
Familiarity with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers
Manage resource availability and conflicts for Video Networks
Ensure compliance with VTC network security policies and procedures
Possess an understanding of the H323 protocol stack
Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above
Knowledge of operating systems and applications as they pertain to the VTC environment
Interface with vendors to ensure proper performance of tools and software packages
Process Authorized Service Interruptions (ASI's) as directed by Management
Provide After Action Reports (AARs) for Problem Management resolution
Participate in special projects as required by GDIT Management
Skills and Abilities:
Researches and evaluates new concepts and processes to improve performance.
Analyzes cross-functional problem sets, identifies root causes and resolves issues.
Assists more junior level technicians, specialists, and managers in their activities.
Can perform all tasks of lower level technicians, specialists, and/or managers.
Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams.
Oversees and monitors performance, and when required, takes steps to resolve issues.
Directs multiple teams through to project completion.
Provides guidance and direction to lower level technicians, specialists, and managers.
Maintain DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
Maintain applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.
Effective communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service orientation
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment
Education and Experience:
HS/GED + 9 years experience
Associates Degree + 7 years experience
Bachelor?s Degree + 5 years experience
Master?s Degree + 3 years experience
PhD + 0 years experience
- CCNA Security or Security+ CE required
CCNA/CCNA Voice (desired)
Network + (desired)
ITIL Foundations (desired)
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Joint Enterprise Technologies, LLC is a drug-free workplace and participates in E-Verify.
Joint Enterprise Technologies, LLC is an equal access/equal opportunity employer, committed to excellence in service through diversity employment.
Joint Enterprise Technologies, LLC is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Joint Enterprise Technologies, LLC, please call 813-436-9946 or e-mail us and let us know the nature of your request, along with your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request will be considered.