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Joint Enterprise Technologies VTC Administrator - TS/SCI Clearance - ECS2282 in Colorado Springs, Colorado

About Us:

Today's global security environment is a constant of change. Threats can arise from any point on the globe and our military services must be prepared and capable of responding at a moments notice. A core force multiplier is the role played by government contracted services. As a service-disabled veteran-owned small business, Joint Enterprise Technologies is uniquely positioned to understand the needs of Department of Defense organizations and match those needs with current technology to ensure US forces maintain technological, strategic, and tactical information superiority.We are always seeking talented and motivated individuals to join us in helping to keeping our nation safe and secure

About the Opportunity:

Joint Enterprise Technologies is currently seeking a talented VoIP/DVTC Administrator with an active TS/SCI clearance to provide maintenance and advanced support for our customers global Cisco Unified Communication Manager (CUCM) Enterprise. The successful candidate will be responsible for providing all voice over IP networks and some Video Teleconferencing within the enterprise; supporting a 24x7 NOC (Network Operations Center). Responsibilities include resolution and customer support for all managed networks. The successful candidate must familiar with the use of Cisco Call Manager, Cisco Unity, Tandberg Management Suite (TMS), and various other voice/video/data tools as required.

Required Clearance:


Willingness to submit to and pass a Counter Intelligence (CI) Polygraph.


Washington, DC

Flexibility Requirement:

  • The NOC is 24x7 shift work; to include weekends and holiday for all employees

  • Day Shift: 6am ? 2:30pm

  • Swing Shift: 2pm ? 10:30pm

  • Mid Shift: 10:30pm ? 6am

Functional Duties:

  • Familiarity with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers

  • Manage resource availability and conflicts for Video Networks

  • Ensure compliance with VTC network security policies and procedures

  • Possess an understanding of the H323 protocol stack

  • Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above

  • Knowledge of operating systems and applications as they pertain to the VTC environment

  • Interface with vendors to ensure proper performance of tools and software packages

  • Process Authorized Service Interruptions (ASI's) as directed by Management

  • Provide After Action Reports (AARs) for Problem Management resolution

  • Participate in special projects as required by GDIT Management

Skills and Abilities:

  • Researches and evaluates new concepts and processes to improve performance.

  • Analyzes cross-functional problem sets, identifies root causes and resolves issues.

  • Assists more junior level technicians, specialists, and managers in their activities.

  • Can perform all tasks of lower level technicians, specialists, and/or managers.

  • Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams.

  • Oversees and monitors performance, and when required, takes steps to resolve issues.

  • Directs multiple teams through to project completion.

  • Provides guidance and direction to lower level technicians, specialists, and managers.

  • Maintain DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.

  • Maintain applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.

Key Competencies:

  • Interpersonal Skills

  • Effective communication skills - verbal and written

  • Listening skills

  • Problem analysis and problem solving

  • Attention to detail and accuracy

  • Customer Service orientation

  • Adaptability

  • Ability to work independently within a Team Concept

  • Ability to multitask in a stressful environment

Education and Experience:

  • HS/GED + 9 years experience

  • Associates Degree + 7 years experience

  • Bachelor?s Degree + 5 years experience

  • Master?s Degree + 3 years experience

  • PhD + 0 years experience

Required Certifications:

  • CCNA Security or Security+ CE required

Preferred Certifications:

  • CCNA/CCNA Voice (desired)

  • Network + (desired)

  • ITIL Foundations (desired)

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Joint Enterprise Technologies, LLC is a drug-free workplace and participates in E-Verify.

Joint Enterprise Technologies, LLC is an equal access/equal opportunity employer, committed to excellence in service through diversity employment.

Joint Enterprise Technologies, LLC is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Joint Enterprise Technologies, LLC, please call 813-436-9946 or e-mail us and let us know the nature of your request, along with your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request will be considered.