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Georgia Employer THIRD-PARTY COLLECTOR in Columbus, Georgia

The Third Party Collector will identify delinquent accounts, locate, and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.ESSENTIAL DUTIES AND RESPONSIBILITIES: Making outbound calls to client portfolio customer accountsReceiving inbound calls to discuss customer accountsNegotiating payment from customerMonitor the status of delinquent accountsRecords payments made to the customer's accountInvestigates disputes balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or overpayments from insuranceEnsures the security of customer files and delinquent account reportsPerforms other duties as necessary.QUALIFICATION REQUIREMENTS: Excellent verbal and written skillsBasic understanding of the Fair Debt Collection Practices Act (FDCPA) and state and federal laws pertaining to collection activitiesExcellent organizational skills with great attention to detailAbility to keep the information confidentialProfessional demeanor and dependable work ethicAbility to exercise integrity and discretion Ability to remain professional intense situationsAbility to work in a fast-paced environmentAbility to multi-task EDUCATION:High School DiplomaMinimum 2 years' experience in a collections agency or related industry

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