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Vision Service Plan DBA VSP Global Accounts Receivable Specialist 2 in Denver, Colorado

VSP Global is comprised of five complementary businesses that combinehigh-quality eye care insurance, high-fashion eyewear, customizedlenses, ophthalmic technology and retail solutions, with employees in over23 countries. No matter the role, we're all focused on a singularmission: to help people see. Learn more by visitingGeneral SummaryWith general supervision, act as an expert advisor on customer and billingoperations delivering legendary service to VSP customers with moderate degreesof complexity. Resolve outstanding accounts receivable balances through reviewand analysis of documented findings, billing contract information, andsystems data to ensure accounts are reconciled at a level consistent withVSP's financial controls.Essential FunctionsAct as VSP's primary point of contact for routine and complex telephone orwritten inquiries from customers and business partners regarding billing andcollections. Effectively positions messages in a manner that supportsdivisional and corporate strategies, to ensure first call resolution anddelivery of world-class service.Establishes effective partnerships and working relationships with relevantbusiness partners to ensure timely and accurate statements and resolution ofdispute and reconciliation issues.Appropriately and actively contribute to the evaluation and resolution ofsituations that could have company-wide impacts to drive solutions as needed.Lead and/or participate in customer meetings and collaborate with businesspartners to address moderate to complex customer issues.Uses a systematic approach in solving problems for billing disputes andpayment issues through the analysis and review of information, providealternate solutions.Performs and recommends adjustments, write-offs, and refunds for customeraccounts, ensuring adequate documentation is prepared for management reviewand approval. Uses sound decision making; applies good judgment inresearching and resolving difficult accounts receivable issues.Accurately performs billing, cash application, and reconciliationactivities identifies and documents sources of variances, and works withbusiness partners, customers and brokers to determine resolutions.Follows-up to ensure that agreed upon resolutions are implemented.Prepares timely and accurate billing and reconciliation reports as required.Communicate with customers, brokers, and business partners to resolvebilling and reconciliation issues and concerns. Elevates issues that impactthe department or enterprise to management team in a timely manner.Resolves outstanding aging balances for accounts, using knowledge ofbusiness systems and their relationship to billing and collections.Continuously follows-up including, but not limited to, alerting businesspartners and management team of accounts with disputed balances.Perform collection activities for past due receivables, including collectioncalls, collection correspondence, negotiating payment plans, and sendingaccounts to outside collection agencies.Comply with and maintain data integrity of confidential information,security policies and procedures.Job SpecificationsTwo to four years of financial experience in insurance, retail, accountsreceivable, banking or call centerSolid understanding of basic accounting principles, familiarity with SAPpreferredStrong math, analytical and problem-solving skillsAbility to perform detailed work with numerical data and to make arithmeticcomputations accuratelyStrong critical thinking and effective negotiation skills with asolution-oriented approach to workAbility to use appropriate discretion and judgment in processing of accountsreceivable transactions and call handlingExcellent interpersonal skills to effectively communicate with internal andexternal business partnersEffective written communication skills including business writing,grammar, and punctuation in order to correspond with customersAbility to work within multiple systems to extract information needed tosupport customers and business pa

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