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HDR, Inc. Business Application Manager - Bentley Product Portfolio in Denver, Colorado

Business Application Manager - Bentley Product PortfolioBusiness Application Manager - Bentley Product Portfolio (158737)About UsAt HDR, we specialize in engineering, architecture, environmental andconstruction services. While we are most well-known for adding beauty andstructure to communities through high-performance buildings and smartinfrastructure, we provide much more than that. We create an unshakablefoundation for progress because our multidisciplinary teams also includescientists, economists, builders, analysts and artists. That's why webelieve diversity is our greatest strength. HDR is proud to be an equalopportunity workplace and an affirmative action employer.We believe that the way we work can add meaning and value to the world. Thatideas inspire positive change. That coloring outside the lines can illuminatefresh perspectives. And that small details yield important realizations. Aboveall, we believe that collaboration is the best way forward.Bentley - This position is responsible for HDR's implementation andappropriate use of Bentley's product portfolio to include but not limited todesign and document management tools such as ORD, MicroStation,ProjectWise, etPrimary responsibilitiesThe primary duty of the Business Application Manager is partner with businesspractice leaders and users on the co-ordination of technology projects tounderstand business needs and to provide functional support, maintenance,upgrade, and release management activities for business-criticalapplications. The manager is responsible for providing advisement and guidanceto the IT Application team to deliver IT services ensuring alignment withbusiness needs and continuous service improvement(s). The positioncombines managerial responsibilities with in-depth hands-on technicalexpertiseESSENTIAL DUTIES AND RESPONSIBILITIES*Internal client focused on operations and field needs, actively gatherfield input on business requirements*Routine coordination and communication with BPO regarding the health of theirfunctional area including prioritization of change requests and defects*Provide oversight and management to the IT Application team to deliver ITservices*Assesses user functional needs to provide support and proactive service,including analysis of opportunities in order to take advantage of availabletools*Acts as a focal point for communicating related system problems andcollaborates with other teams and vendors on changes, fixes, and updates*Works closely with all other IT management personnel in identifying,evaluating, selecting, and implementing specific information technologiesthat support the business plans and IT strategies*Participates in the release process for applications which includes effectivecompany wide and end user communication*Responsible for the creation, updating and execution of end user testscripts and identify testing needs and coordinate the execution of end usertesting*Negotiates resolution of conflicting requirements across the diverse end usergroups*Coordinates delivery of vendor SLAs by guiding escalated incidentresolution, problem management, maintenance, and enhancement ticketsraised by the end users for assigned applications*Reviews relevant performance metrics and measures of the services providedand enables continuous improvement activities in collaboration with peergroups*Ensure department adheres to policies and procedures that are compliant withindustry and regulatory policies*Assists with the preparation of contract negotiations and budgeting for ITsystems and services related interfaces and applications*Keeps abreast of new developments and forecasts future trends in the area ofapplication integration in the healthcare industry*Maintains a strong understanding of technology and its application to achievebusiness objectives*Ensure training materials, job aids, and support materials for newfunctionality is created*Ensure business process flows are created and maintained*Prepares analysis and or proposals for o

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