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Discover Goodwill of Southern & Western Colorado Case Manager I, IMPACS Employment Specialist in Denver, Colorado


Position Description


To develop a plan with the program participants to assist in obtaining employment and becoming self-sufficient. To assess the participant’s education, work experience and barriers. To provide counsel regarding occupational choices and opportunities. To determine participant and family needs and assist them with the necessary paperwork and referrals to access wrap-around services. To provide day-to-day case management for program participants. Facilitate classes as necessary. View case management as a collaborative process, utilizing a strengths-based approach to guide, support and motivate participants and ensure that all are fully supported as they progress through programming. Arrange for supportive services as needed, provide referrals, and maintain a working knowledge of community partnerships and resources.


Minimum Qualifications: Bachelors Degree in Human Services or related field and/or three years work experience in the same or related field.

It is preferred that the incumbent have excellent written and verbal communication skills and demonstrate the ability to interact with various types of internal and external customers in a culturally respectful and appropriate manner. Must work effectively with participants, co-workers, and community organizations. The incumbent must also be self-motivated, demonstrate initiative in assuming duties and responsibilities and consistently following through with tasks demonstrating responsiveness to the needs of the program and State. The Employment Specialist must have the ability to work independently, cooperatively and to exercise effective planning while working effectively with the pressure of deadlines. In addition, the Employment Specialist must be flexible, able to motivate clients and utilize effective negotiating and counseling techniques. The incumbent must also conduct self in a professional manner and maintain a professional appearance that enhances the firm’s reputation. The Employment Specialist must have experience speaking effectively to various small groups in a presenting/informative role. Meet deadlines at the special request of the Workforce Development management. The incumbent must be proficient in computer use and able to type 50 wpm accurately. Maintain accurate records. Position requires sitting for extended periods and using a computer keyboard for a minimum of four hours each day.

The incumbent will be expected to maintain confidentiality regarding agency and client records and information.

Overtime and/or weekend hours may be required when necessary as well as some travel to attend meetings and required training.


IMPACS and Case Management

The Employment Specialist will assess and interview clients/noncustodial parents to obtain necessary information and background for accurately assessing their individual situations. The incumbent will identify the barriers keeping the participant from obtaining gainful employment and assist clients to resolve the barriers identified. The Employment Specialist is responsible for conducting all interviews and assessments in a professional and timely manner and in such a way that the rights and dignity of the clients are preserved. The incumbent will help recipients develop employment focused plans and motivate clients in carrying out their plans. The Employment Specialist will evaluate participant progress. The incumbent will conduct group orientations and such instructional classes as required.

The Employment Specialist will:

 Determine participant and family needs

 Assist participants with the necessary paperwork and referrals to access wrap-around services.

 Provide day-to-day case management for program participants.

o Regularly scheduled check-ins meetings

 Provide guidance, supportive services, resources and referrals

o Determine eligibility and job readiness

o Recommend program and certifications that minimize barriers to successful employment.

o Provide program orientation, job readiness workshops, classes and guidance regarding work history, education, interest, abilities and other relevant information.

 Arrange for supportive services as needed

 Refer to job development when deemed appropriate.

 Provide service overview and the benefits of program participation..

 Provide 2Gen services so that all family members are stable and successful.

Processing, Tracking and Reporting

The Employment Specialist will closely monitor and track the participant’s attendance and progress is all recommended classes and trainings. Participants who have demonstrated that they are motivated, reliable and dependable will be referred to the Job Developer. The Employment Specialist will maintain a complete file of all records, documents, communications and other materials which pertain to the operation of the program. The Employment Specialist will maintain operational proficiency on the automated data processing system and make data entries and retrievals as necessary to accomplish duties. The Employment Specialist will supply information, answer questions and keep accurate records of jobs obtained.

Relationship Management

The Employment Specialist is responsible for establishing and maintaining a positive and professional relationship with all customers, vendors, clients, and co-workers presenting a positive image. The Employment Specialist will attend all meetings viewed as opportunities to establish/strengthen community partnerships. The incumbent will deal effectively and calmly with non-routine situations following accepted guidelines, communicating significant problems to management and act as a community liaison. The incumbent will assist with special projects and serve on committees as needed, and attend all pertinent staff and other meetings as required and perform other job duties as assigned by management.

Research and Industry Involvement

The Employment specialist is required to research in order to keep skills and knowledge updated by reading trade journals, various appropriate Intranet and Internet sources as well as print media as needed to be aware of trends, theories or initiatives within case management, child support services and other applicable programs and services. The incumbent will maintain a working and current knowledge of all laws, regulations, policies, directives, systems forms and available professional material pertaining to and applicable to this position. The incumbent will seek out seminars and symposiums for ideas and stay current with trends in new software, tools and resources available. The Employment Specialist must also maintain a working and current knowledge of Goodwill Industries’ policies and procedures as well as community resources.  

Physical Requirements

Attachment to Job Description

Position: Case Manager I, IMPACS Employment Specialist Dept Number: 5025

(This information is required to ensure compliance with various workplace regulations. Please identify each physical activity required in the performance of this position using the guide below)

Guide to Physical Requirements:

• Continuously (5-8 hours)

• Frequently (3-4 hours)

• Occasionally (1-2 hours)

• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY


Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY



Above Shoulder - OCCASIONALLY


Below Shoulder - OCCASIONALLY






Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY



Visual, close - CONTINUOUSLY

Visual, distant - CONTINUOUSLY

Visual, depth perception - CONTINUOUSLY


Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - OCCASIONALLY





OTHER, please describe -

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or

We promote a Safe & Drug-free Workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)