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Sunrun, Inc Customer Care Support Administrator in Denver, Colorado

Overview

We are looking for a passionate and talented Support Administrator to join our expanding Customer Care team. The Customer Care Support Administrator will help monitor and support our Customer Care call center, Tier 1, Tier 3 and Service Transfer agents to deliver business goals and objectives. This is an independent contractor role.

Responsibilities

  • Serves as a support point of contact for the Customer Care organization by completing “back-office” tasks including, but not limited to:

  • Complying customer utility bills and completing the physical savings analysis in Genability & Excel;

  • Entering in temporary rate modification credits on a monthly basis;

  • Send certified mail to customers in accordance with current outlined processes;

  • Complete Service Transferobject pushes;

  • Sort and deliver corporate mail.

  • Completes, maintains, and processes pertinent paperwork and records with high attention to detail to ensure accurate data is entered in CRM and other technology as needed.

  • Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross-functional teams with minimal direction from management.

  • Meets all identified team and client performance metrics, goals, and deadlines in a fast-paced, ever-changing, high performing team-based environment. Provides back up support to other teams as needed.

  • Builds relationships and works closely with co-workers and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.

  • Recommends improvements to management in service, product, and procedures to support operational excellence or to prevent future issues of a similar nature.

  • Report any training needs or system error/discrepancies to the supervisor.

  • Complete other tasks as deemed appropriate by supervisor.

Qualifications

  • Minimum of 1 year experience in an administrative role.

  • A high level of interpersonal, verbal, and written communication skills required

  • Demonstrated analytical ability.

  • Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively and execute tasks with minimum supervision.

  • Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive.

  • Strong attention to detail and accuracy.

  • Ability to act and think independently.

  • Embraces change and is flexible to the needs of the business and team.

  • Proven track record of reliability and a strong work ethic is a must.

  • Desirable: Previous administrative experience, familiarity with Microsoft office (specifically Excel) and Google products.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit for up to eight hours, and stand. Manual dexterity which allows the individual to use hands to type on a keyboard, use a mouse and write are required, as is the ability to talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

  • Minimum of 1 year experience in an administrative role.

  • A high level of interpersonal, verbal, and written communication skills required

  • Demonstrated analytical ability.

  • Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively and execute tasks with minimum supervision.

  • Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive.

  • Strong attention to detail and accuracy.

  • Ability to act and think independently.

  • Embraces change and is flexible to the needs of the business and team.

  • Proven track record of reliability and a strong work ethic is a must.

  • Desirable: Previous administrative experience, familiarity with Microsoft office (specifically Excel) and Google products.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit for up to eight hours, and stand. Manual dexterity which allows the individual to use hands to type on a keyboard, use a mouse and write are required, as is the ability to talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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LocationUS-CO-Denver

Requisition ID2020-22396

CategoryCustomer Service/Support

Position TypeTemporary Full-Time

RemoteYes

Location : NameCORPORATE - CO - Denver

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