Rexel USA Customer Fulfillment Representative in Denver, Colorado
As our world changes rapidly around us in the years to come, one thing we can be sure of is that it will be powered by electricity.
We have a great company, selling electrical products, control systems and software that serve homes, buildings and industry.
It is a wonderful place for creative, energetic people to build careers in our supply chain, branches, and advisory teams.
Thank you for giving us a look.
We are seeking a Customer Fulfillment Rep to join our Rexel team at our Denver, CO location:
Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies.
Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process.
Translate the voice of the customer to assist in continually improving customer service levels which exceed customer requirements and expectations.
Act as an extension of the branch sales force and Global Sales Organization to support key program initiatives and ensure customer satisfaction standards are met.
Handle customer inquiries, process orders and resolve customer issues promptly using root-cause analysis.
Secure market level pricing feedback from customers and provide timely price quotations and/or proposals.
Proactively manage customer open order data to maximize fill rates and customer satisfaction.
Identify and execute profitable growth projects
Manage and maintain internal communication between sales team and warehouse staff.
Consistently answer the telephone during business hours professionally, promptly, and courteously.
Business expense reduction through freight billing, inventory utilization, and office expenditure management.
Be the face of the branch - smiling, business casual dress, and well put together.
Other duties as assigned
Skills, Knowledge, and Education
Customer oriented and motivated with solid verbal and written communication skills
Ability to navigate, comprehend, and connect data from multiple order entry systems.
Proven problem solver with strong attention to detail
Demonstrated self-starter with resilient personal initiative
Desire to assume increasing levels of responsibility
Highly organized with ability to prioritize and manage multiple tasks and deadlines
Customer service experience in distribution environment a plus
Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools.
Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions.
Proven experience in mining, analyzing and reporting out on large data sets.
Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
Goal oriented and self-motivated with ability to work both independently and within a team environment
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to email@example.com at mailto:firstname.lastname@example.org? or call 888-739-3547 to let us know the nature of your request.
Customer Fulfillment Representative
Branch Field Sales