First Transit, Inc. Customer Service Representative in Denver, Colorado
Have you considered being a Professional Customer Service Representative?Now is your chance!We need full-time Customer Service Representatives in Denver, CO to act as aliaison for our internal/ external customers and providers. We are seekingcompassionate, driven, team-oriented people to serve our elderly anddisabled customers by supporting them with transportation solutions. If youare ambitious, good with people, and enjoy a diverse community, then youwill enjoy this role working with our friendly cross-functional team.That is why our employees call this the "love-what-you-do" line of work! Our Customer Service Representatives enjoy:$14.71/HRFree RTD bus passFull-Time and Part-Time schedules availableA comprehensive benefits package with paid holidays, vacation, and sickleave: medical, vision, and dental coverage: and 401(k) savings planA fun and exciting work environmentFull-time and part-time opportunities availableCareer advancement opportunities due to a strong presence across North AmericaOur Customer Service Representatives are responsible for:Effectively communicating with internal/external customers, providers,and clients as needed in order to provide exceptional client serviceUse programs to research and analyze complaints, incidents, and concernsNo-show validationsTrapeze bookings for inbound reservation callsDispatch inquiry supportTo qualify as a Customer Service Representative, you'll need:A minimum of a High School diploma or GEDExceptional customer service skills with professional, customer-focusedtelephone etiquetteExcellent communication and negotiation skills, with the ability to promoteteamwork and cooperationProficient in time management and multi-taskingMust be able to work flexible hoursTo excel at client serviceProficient in Microsoft Word, Excel and Outlook.Ability to learn dispatch and scheduling applicationsAbility to sit for extended hours in an office environmentFirst Transit carries approximately 350 million passengers a year. As a callcenter representative, you will play an integral role in our mission toprovide solutions for an increasingly congested world by keeping people movingand communities prospering. APPLY TODAY!First Transit is an Equal Employment Opportunity (EEO) employer andwelcomes all qualified applicants. Applicants will receive fair and impartialconsideration without regard to race, sex, color, religion, nationalorigin, age, disability, veteran status, genetic data, genderidentity, sexual orientation, religion or other legally protected status.FirstGroup is an equal opportunity employer. All qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, national origin,disability or veteran statusFirst Transit is an Equal Opportunity Employer.