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RINGCENTRAL, INC. Customer Success Manager Of Strategic Partnerships in Denver, Colorado

RingCentral, IncLocation: Denver, Colorado, USADepartment: Customer SuccessCustomer Success Manager for Strategic PartnershipsAs a member of the Global Service and Support team you'll lead the post-saleexperience for our customers. As our customers' central point of contact,you'll champion their needs, share deep product knowledge, provideinnovative solutions, and build relationships that show our customers what"winning together" truly means.We're as proud of our working environment as we are of our market success.You'll find all the training, opportunity and resources you could everwant here - with all the work/life benefits you expect, and none of themicromanagement. RingCentral regularly brings home Best Place to Work awardsfrom locations all over the world, and outstanding company ratings onGlassdoor and Comparably!Job Description:RingCentral has partnered with Avaya to go to market with the Avaya CloudOffice (ACO) solution. As part of this strategy, Avaya will beresponsible for the Customer Success activities for ACO Customers. As theCustomer Success Manager for Strategic Partnerships, your job will beenabling the Avaya CSM team to execute on CS activities, consistent with howRingCentral engages with our customers. If you join our team, you willassume a very strategic and highly visible role within the company and willfocus on these key areas: enablement, systems, adoption, retention,customer satisfaction and revenue growth.Must Have: Develop on-going enablement plan to support Avaya's customer successorganization, consistent with RingCentral's CS strategy. This includesadoption, retention, growth, processes and systems. Build relationships within the Avaya and RingCentral ecosystem tosupport revenue growth in this strategic initiative. Identify opportunities to improve overall customer success activities aspart of ACO. Act as an escalation point of contact for the ACO relationship,partnering with Avaya Customer Success leaders globally. Partner cross-functionally with internal and external support,retention, professional services, sales and marketing departments on keyinitiatives. Partner with Avaya Customer Success leadership to drive efficiencies toincrease value to ACO customers, achieve high customer satisfaction andaccount growth. Develop and evaluate ACO Customer Success metrics on a regular basis toensure trends are quickly understood and actions are taken to addresschallenges and capitalize on opportunities. Partner with PMO on process improvement initiatives to drive efficiencyand deliver more value to ACO customers. Act as an escalation point of contact for the ACO customer success teamto address issues impacting the customer experience. Work cross-functionallyinternally with billing, porting, sales, support, retention etc..Qualifications: 5+ years enterprise-level customer success experience at a SaaS company. 3+ years Customer Success Management experience. Training and enablement experience. Proven track record of achieving and exceeding adoption, revenue andcustomer satisfaction goals. Driven by personal, team and company achievement with a commitment toexcellence. Possess blend of technical expertise and sales acumen wrapped in astrong customer-centric mentality. Strong analytical, problem-solving and dot connecting skills with theability to develop quick, accurate situational awareness as well as adaptand wear multiple hats. Enterprise-ready, solution-oriented mindset to understand and solvecomplex customer issues. Experience and comfort interacting with and influencing C-level executives. Strong communication skills - written and verbal - with an understandingof situational best practices. Excellent presentation skills - from small to large audiences. Ability to lead, manage or influence both internal RingCentralresources as well as customer resources to achieve successful outcomes. Requires an action-oriented individual with a very strong initiative tobe successful. Experience wi

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