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Vitalant Donor Outreach Telerecruiter And Customer Service M-F 9-530 in Denver, Colorado

Donor Outreach Telerecruiter and Customer Service M-F 9-530 $14/hrPRIMARY PURPOSE:As a Donor Outreach Coordinator, I you will have the opportunity to be thefront-line hero to patients by scheduling present and past donors to maketheir next vital contribution to the community. Under direct supervision,this position is responsible for achieving goals for recruiting current,lapsed, and potential donors, and scheduling them to donate at anin-center location or area blood drive. Powered by purpose and passion,together lets do amazing.DUTIES AND RESPONSIBILITIES:Performs all assigned duties in compliance with internal SOPs and externalregulations. Brings compliance issues to the attention of management.Enhancing the donor experience by providing awesome customer service whileinspiring donors to realize their life-transforming potential.Maintains good attendance and punctuality per the Vitalant attendance policy.Upholds donor, patient and employee confidentiality.Work in a supportive team atmosphere and willing to assist peers to contributeto a positive work environment and goals.Retains donors by booking quality donation appointments, assisting inresolving customer service issues, and acts as the liaison in cultivating acustomer service friendly culture.Revolutionizing the donor awe experience by using innovative messaging whileensuring the integrity of the donors profile (e.g., demographics,deferral information, codes donor records appropriately, etc.).Interact with the donor base by providing insight to pertinent information(e.g. the donation process, appointment specifics, bloodneeds/components, frequent donor programs, etc.) and answersschedulability questions via current SOPs and FDA guidelines.Codes donor records appropriately based on the information provided by thedonor, other parties, and management.Adheres to all department metrics.Performs all other duties, at the discretion of management, as assigned.Equal OpportunityEmployer-minorities/females/veterans/individuals withdisabilities/sexual orientation/gender identity

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