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Vision Service Plan DBA VSP Global Implementation Consultant in Denver, Colorado

VSP Global is comprised of five complementary businesses that combinehigh-quality eye care insurance, high-fashion eyewear, customizedlenses, ophthalmic technology and retail solutions, with employees in over23 countries. No matter the role, we're all focused on a singularmission: to help people see. Learn more by visitingGeneral SummaryProvide leadership development, change management and training expertise insupport of strategic business objectives for client implementations andEyefinity software applications.Essential FunctionsConsult with clients to identify business workflow analysisWork with clients to define system design and configuration for preferences,lens and frame inventory, scheduling, etc.Manage client expectations around application functionsEstablish project milestones and ensure team deliverables are metRemotely resolve customer issues during implementationInvestigate, track and resolve client issuesBuild documentation, processes, and tools for services to ease implementationComplete thorough and accurate documentation of training sessions and onsiteconsultationsDevelop criteria for evaluating the success of implemented programs;recommend program improvements and implement resulting changesProactively identifies new processes and solutionsAssist in the development of criteria for evaluating training programsServe as a project lead on all aspects of assigned major training efforts.Manage logistics, curriculum, delivery, and assessmentWork with conversion team, IT support, Implementation Coordinators andtraining specialists to deliver a successful customer implementationServe as an expert trainer/developer for enterprise-wide workforcedevelopment; serve as lead and mentor to other trainersDevelop, recommend and implement process improvements to ensure qualityservice and improve efficienciesBuild documentation, processes, and tools for services to ease implementationFacilitate seminars, workshops and other training sessions to addressbusiness and organizational needsConduct in-house staff training of updated software versionsComplete thorough and accurate documentation of training sessions and onsiteconsultationsMeasure training effectiveness through question/answer, polling andsurveys; monitor program effectiveness and report results to managementKeep up to date with new version upgrades by gathering information from allavailable resources, such as QA, Development, and DocumentationJob SpecificationsTypically has the following skills or abilities:Bachelor's degree from an accredited college or universityMinimum of three years of experience implementing software and training forend-usersMinimum of three years of related professional experienceStrong interpersonal skills and a high standard for communicationAbility to be a team player and work effectively and prioritize customersatisfactionDemonstrated experience implementing business or clinically oriented softwaresolutionsStrong organizational and problem-solving skillsDemonstrated leadership skillsWorking knowledge of software implementationProven ability to motivate and work within a team environmentMulti-tasking across several projectsExcellent verbal and written communication and interpersonal skill with anability to establish rapport, trust, confidence, credibility withbusiness owners and staff

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