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Equinix Instructional Designer in Denver, Colorado

Instructional DesignerEquinix is one of the fastest growing data center companies, growingconnectivity between clients worldwide. That's why we're always lookingfor creative and forward-thinking people who can help us achieve our goal ofglobal interconnection. With 200 data centers in over 24 countries spanningacross 5 continents, we are home to the Cloud, supporting over 1000 Cloudand IT services companies that are directly engaged in technologicalinnovation and development. We are passionate about further evolving thespecific areas of software development, software and network architecture,network operations and complex cloud and application solutions.At Equinix, we make the internet work faster, better, and more reliably.We hire talented people who thrive on solving hard problems and give themopportunities to hone new skills, try new approaches, and grow in newdirections. Our culture is at the heart of our success and it's ourauthentic, humble, gritty people who create The Magic of Equinix. We sharea real passion for winning and put the customer at the center of everything weThe Instructional Designer will be responsible for designing, developing,implementing, and evaluating content in support of our Global Customer Careand Experience organization's business objectives and initiatives. Thisposition will be required to partner with subject matter experts and keystakeholders to develop content that reflects sound instructional design basedon adult learning principles and best practices. This individual will workclosely with Customer Success, Customer Support and Customer ProjectManagementSuccess in this role requires the blend of critical thinking and creativeskills, along with a natural curiosity and willingness to share a differentperspective. This is someone who is passionate about working with customersuccess and sales support teams and effective at building relationships. Thecandidate should also be adept at synthesizing large amounts of complexinformation to make it simple and actionable.ResponsibilitiesAssess, design and develop enablement and training solutions that providefoundational and advanced knowledge specific to Global Customer Care andExperience Organization (GCCX)Engage with internal stakeholders and SMEs to clarify business objectives,identify performance gaps and build highly consumable relevant enablementcontent for customer success managers and global support desk agents viaassigned projects and initiativesCreate enablement that is informative and engaging, spanning onlinelearning, instructor led training, virtual training, job aids,instructional videos, audio/video scripts, role plays, use case, andgamification activitiesActively communicate leading and lagging indicators with stakeholders thathelp ensure learning solutions and techniques have demonstrable businessimpactProduce online courses using Articulate 360, primarily Storyline leveragingpre-developed templates as well as innovating new engagements and interactionsProject management for all assigned initiatives including project scope andtimeline, meeting all deadlines within quality expectationsCollaborate with SMEs to develop and review the enablement and trainingcontent and proactively identify additional expert resources who can addresscontent gapsDevelop knowledge assessments, certification exams, and programs tomeasure participant learning and applicationActively review and evaluate the enablement and training solutions library todetermine when content needs to be updated, replaced or retiredConduct GCCX training pilots, as well as train-the-trainer sessionsConstantly seek to evolve and refine the enablement and training solutionsstrategy by staying abreast of industry trends, new technologies and platformsCross training of GCCX Enablement team on instructional design tools andplatformsPost content, create training plans, and assign training in EquinixLearning CenterQualifications7+ years of proven experience in scoping, planning, designing

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