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Janus Henderson Investors Investor Service Specialist (Contract for Hire) in Denver, Colorado

Janus Henderson Global Investors is a leading independent global asset manager, dedicated to delivering the best outcomes for clients through a broad range of actively managed funds.

We provide our institutional, retail and high net-worth individuals with access to skilled investment professionals representing a broad range of asset classes including, equities, fixed income, multi asset and alternatives.

We are a team of independent thinkers who work tirelessly to help our clients achieve their goals – and we do it by fostering an energetic and collaborative culture that ensures our people love the place they work.

Headquartered in London, Janus Henderson is a truly global asset manager with a diverse geographic footprint, managing assets from 27 offices globally and employing more than 2,000 staff.

Overview of the Role

Investor Services Specialists are customer service individuals who support our investors through processing transaction requests quickly and accurately, assist investors with their accounts online, and help investors make decisions on the best way to accomplish their service goals. Here at Janus Henderson we have a culture of teamwork and collaboration to help your kick start your financial services career in our call center.

We offer an enthusiastic two week training designed to satisfy diverse backgrounds to help you develop a solid foundation of financial knowledge and a world class customer service mindset. You’ll walk out of the training knowing more about our industry than you thought you ever could! You will have resources available to help you receive continuous coaching and assistance with your career trajectory from our Lead representatives. This will help prepare you for investor interactions and your future at Janus Henderson.

Duties and Responsibilities

You will:

  • Provide world class service within our call center by applying industry and company knowledge to our investors’ needs.

  • Answer account questions, process purchase, redemptions, exchanges and other account transactions over the phone.

  • Help investor’s navigate and trouble shoot online issues utilizing your trained expertise of the Janus Henderson website.

  • Identify and seek marketing campaign opportunities.

  • Resolve problems and correct complex errors identified by the investor or representative.

  • Meet & exceed productivity and quality metrics of call scoring.

  • Carry out additional duties as assigned

Supervisory Responsibilities

  • None

Technical Skills and Qualifications

  • Excellent interpersonal skills and a dedication to providing world class customer service.

  • Ability to adapt to investor communication style while servicing our diverse client base.

  • Strong willingness to learn and ask questions.

  • Must have a high degree of self-motivation and ability to be self-sufficient in utilizing available resources.

  • Attention to detail and ability to exercise discretion and judgement in helping investors by applying our processes, policies, and procedures.

  • Must be proficient in service, retirement, and product related questions within 9 months of hire or contract conversion.

  • Ability to work 40 hour work week, Monday through Friday 7 am – 4pm with occasional mandatory overtime.

  • College degree OR equivalent work experience preferred.

  • NASD SIE, Series 6, and 63 licensed (must be obtained within 6 months of contract conversion or hire)

Working Environment/Physical Activities

  • Overtime may be required on short notice; may include weekend/evening/holiday hours.

  • Position requires the ability to work in an environment with a high volume of phone calls, transactions to be processed, tight deadlines, and high accuracy standards.

  • Typical office environment with PC usage up to 95% of the time.

  • General office equipment such as fax machine, copier, etc.

  • Telephone usage up to 95% of the time.

For those in scope of Knowledge & Competence (MiFID II)

  • Knowledge of financial markets, financial markets function and the impact of economic figures and national/regional/global events on markets

  • Understanding of issues relating to market abuse and anti-money laundering

Ongoing competence in the role to be assessed by:

  • Annual Performance Appraisal

  • Completion of all assigned Compliance training

  • Annual Attestation (Knowledge and Competence in-scope roles only)

At a minimum the role will require you to:

  • Place the interest of Janus Henderson’s Clients first and always act in accordance with TCF (Treating Customers Fairly) principles

  • Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if you would like further explanation or direction regarding this

  • Understand and abide by all Janus Henderson policies applicable to your role, and ask for the support/guidance of the policy owner if you are unsure at any time

  • You are ultimately accountable for your actions and responsible for seeking further information on any or all of the above as necessary.

Janus Henderson Investors (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson Investors at its sole discretion).

All applicants must be willing to comply with the provisions of Janus Henderson Investors' Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

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