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Enterprise Holdings Overnight Senior Customer Assistance Representative in Denver, Colorado

Overview

Enterprise Rent A Car has a Customer Assistance Representative opportunity at the Denver International Airport location!

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This position's starting pay is $16.50/hour. This position is also eligible for a $2.00/hour shift differential for a total of $18.50/hour

Available Schedule Options:

Option 1: Monday-Friday 8:00pm-4:30am (Saturday and Sunday OFF)

Option 2: Tuesday-Saturday 8:00pm-4:30am (Sunday and Monday OFF)

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

  • Meet and greet customers in a friendly and timely manner

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Some college preferred

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be able to stand and work on your feet for long periods of time (75% of shift requires walking/standing)

  • Must be able to work outside in evey season and all weather conditions (75% of shift is outside)

  • Must be able to work one of the listed schedules

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