Job Information
Autodesk Process Adoption Lead in Denver, Colorado
Job Requisition ID #
21WD45867
Are you a passionate and experienced process coach who is enthusiastic about enabling customer success teams to perform at peak efficiency? Are you obsessed with applying new learning and development methods to great effect and collaborating with everyone you work with? If yes, READ ON! You may be a great fit for Autodesk’s Customer Success Operations Organization
Position Overview
In this role, you will actively be involved in rolling-out, supporting, and/or reviewing the business process strategy and operations to ensure goals and objectives are met for the Global Product Support (GPS) organization. Working in conjunction with the GPS Program Managers and Process Adoption Manager, the Process Adoption Lead assists with the implementation of new programs and tools by ensuring all relevant roles are adopting the required process change. This is an exciting opportunity to make a positive impact on our Global Product Support processes and Autodesk’s future success.
Responsibilities
Drive adoption of business process standards and tools and continuously solicit feedback for improvement
Deliver timely relevant training and learning content to the Global Product Support teams to continuously improve ramp-up time and adherence to new processes
Provide one-on-one and one-to-few coaching and mentoring on processes and methodologies, recommending additional training resources where appropriate
Collect information regarding status of process adoption initiatives, maintain high-level project schedule, raise potential issues with Program Manager, and suggest and implement solutions as needed
Work with key stakeholders and initiate action to effectively support and improve business systems, tools, and processes
Maintain and revise procedures to ensure efficient and effective operation of programs/projects and supporting systems and business processes
Contribute to project strategy, design, development, and successful implementation
Minimum Qualifications
Demonstrable expertise in a process improvement methodology, eg, Six Sigma
1-3 Years previous experience in a project or program management, administrative, or sales support role
Excellent interpersonal and communication skills, including writing and presenting
Strong analytical, organizational and project management skills
Ability to work in the Autodesk office daily - this is not a remote or virtual role
Able to travel as required (less than 20%)
Languages: English, native proficiency
Preferred Qualifications
Experience deploying technology or services with large enterprise and the desire for continuous learning and growth
You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
You have a strong sense of ownership with a bias for action and willingness to role-up your sleeves
Highly organized with a proven ability to drive projects to completion and persevere to get the job done.
Strong work ethic, craftsmanship, and quality standards
Salary midpoint for the position (Colorado)
71800
Salary Midpoint for this position (Colorado):
0
Click below to learn more about our benefits in the US.
https://benefits.autodesk.com/
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
