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Volunteers Of America Residential Coordinator in Denver, Colorado

Apply:https://recruiting.paylocity.com/recruiting/jobs/List/2566/VOLUNTEERS-OF-AMERICA-INCThe Residential Coordinator at Irving Street Women's Residence (Irving)is directly responsible for the management of the facility (during theirshift), the service provision for the participants in the program,assisting the residents with maintaining their housing in the program as wellas obtaining housing in the community upon exit. This program is a HUDidentified Safe Haven serving up to 25 individuals identifying as anunaccompanied woman experiencing chronic homelessness with at least a mentalhealth disability in a 24 hour residential program. Service modalities includeHousing First, Trauma Informed Care, Harm Reduction, MotivationalInterviewing, Crises De-escalation and Critical Time Intervention. Jobduties include supporting and coordinating with the Residential Case Managerin the delivery of appropriate housing stability and support services forwomen experiencing chronic homelessness including ensuring client needs aremet, maintaining the safety and wellbeing of all 25 residents, maintainingthe cleanliness of the facility, providing life skill classes, maintainingclient files and program data entry/ maintenance. Further, ResidentialCoordinators will have an expertise on mental health services and may developspecialty areas including housing, employment, legal services,benefits, or others as indicated by the needs of the program.ESSENTIAL DUTIES AND RESPONSIBILITIES Ensures that the resident's voice is heard, and when appropriate theresident's ideas play a prominent role in programming. Responsible for possessing an in-depth knowledge regarding programrequirements, including the referral process, support services,allowable costs, field-relevant best practices, utilization of thecoordinated entry system and HUD permanent supportive housing standards withina Safe Haven Model. Demonstrates knowledge of resident-specific resources, a passion forserving the population and people experiencing homelessness, and the abilityto contribute to the program-wide objectives of a diverse and dynamic team. Develops, directs and monitors the implementation of quality HousingFirst/CTI-based supportive services tied to housing stability. Coordinateswith the entire team to deliver services most appropriate to meet the needs ofthe residents in a Safe Haven Model. Assists in relocating residents as neededand securing emergency housing. Clearly documents all client interactions along with required eligibilityand demographic information. Obtains and maintains chronic homelessnessdocumentation and disability documentation. Ensures timely reporting withindata entry systems and hard copy files in accordance with grant guidelines.Develops specialized knowledge related to service delivery database systemswithin the organization including Service Point and Homeless ManagementInformation System (HMIS). Performs duties in a professional manner by maintaining the confidentiallyof all information and by participating effectively within and across teams. Maintains physical and emotional safety of all residents in the facility.Manages the milieu and addresses any resident conflict immediately tode-escalate. Will contact emergency personnel as necessary and will accuratelyand adequately complete any reports or documentation required. Supports team members by serving as a resource for analyzing and solvingproblems and staying abreast of current issues and theories within the field. Oversees and participates in general house maintenance such as assistingin cooking, supplying linen and personal items, conducting buildingwalk-through, enforcing rules, checking chore completion, setting andchecking alarms, etc. Serves as coordinator for holiday projects and other special projects asassigned. Assists in supervision of volunteers during shifts worked. Maintains regular front desk duties that include but are not limited to:answering phone calls, taking message, accep

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