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RK Mechanical, Inc Service Coordinator in Denver, Colorado

DescriptionRK is a multifaceted, industry-leading, specialty contractor headquarteredin Denver, CO, with decades of experience working in the construction,manufacturing and building services industries. As a second-generationfamily-owned enterprise, RK prides itself on developing strong relationshipswith customers, as true project partners, throughout the Mountain Westregion. RK brings creativity, performance and optimism to every project.RK Service offers on-call planned maintenance and building services forcommercial and industrial plumbing, mechanical, HVAC and electrical systems.The peRKs:RK ContributionsThree medical plans with HSA and FSA options for you and your family401(k) plan with company match that is 100% immediately vestedDental and vision insuranceShort-term and long-term disability plans available after one yearCompany provided life insurance and AD.and.D with options for supplementalbuy-ups.Paid time off and holidaysWeekly payIn-house ProgramsCareer development training for all levels through RK UniversityWellness coaching offering exercise planning, gym discounts, healthscreenings, program incentives up to $2,100 a year, and moreDiscounts on HVAC and plumbing services for your homeFun company and team building events, and volunteering opportunitiesPartnership ProgramsConfidential counseling for personal issues, financial advice and moreDiscounts on entertainment including amusement park tickets, restaurantspecials and moreWhat you'll be working on:Schedule service, maintenance and warranty work taking into considerationthe expected complexity of the work versus the experience and capabilities ofthe technician.Assist the Field Services Manager/Director and Superintendents in theplanning, organization, motivation and coordination of the department'sresources and objectives.Assists in answering heavy phone volume for both internal and externalcustomers.Strives for first call resolution, assists in the resolution of customercomplaints in a timely, efficient and cost effective manner, and knowswhen to reach out to management for assistance.Guide field staff in properly completing specialized forms required, andassist in getting the paperwork to the necessary departments.Daily coordination with the Superintendents and technicians.Takes responsibility for seeing the job is completed satisfactorily byfollowing up on callbacks and completion of jobs.Initiates actions to verify or respond to changes in appointment timesincluding contracting customers to verify scheduled appointments notifyingcustomer when technicians will be late, reschedule missed appointments andplace follow up calls.Accurately captures customer information GP Wennsoft, verifies documentation.Checks in regularly with customers via phone or email to stay on track,avoid problems and make sure the customer is pleased.Makes appropriate judgments to remedy problems and ensure service recovery.Actively listens to customers, sets clear mutual expectations, empathizesas necessary and is friendly and professional.Works with Field Supervisors to prioritize open calls and then dispatches in atimely manner.What is expected of a Service Coordinator:Comply with all company policies and procedures.Prompt, punctual, and regular attendance during core business house, inan office environment ( not a telecommuting position ), currentlylocated in the Stapleton area of Denver, including a reliable means oftransport to and from work.Ability to occasionally travel between corporate offices and job sites withinthe Denver Metro Area, during work hours.High school degree or GED with 3 years relevant experience or equivalentcombination of skills and experience.Associates degree in communications, sales, or related field preferred.Exemplary customer service skills.Must enjoy interacting with people.Great organizational skills.Ability to take direction form various sources while handling multipleprojects.How you make Safety your top priority:Comply with all company policies and

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