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Intercall, Inc. Sr Technical Resource Specialist in Denver, Colorado

For this opening we will consider candidates from the following locations:MOBILE,AL,US | Longmont,CO,USIntrado is looking to hire a Technical Resource Specialist in Mobile, AL,Longmont CO or Remote. The core focus of this position will be responsible forsupporting client notification applications and resolving technical issueswithin established timelines in adherence to corporate and departmentalpolicies and procedures; Serves as direct client contact/ interface onnotification technical support issues for notification products andservices; Uses problem solving and troubleshooting skills to effectivelyresolve issues, including ownership of client communications on the issue.Education Associates degree from an accredited college or university in BusinessAdministration,Computer Science, Communications, or related field required. Equivalentwork experience may be substituted for educational experience. Bachelor's degree from an accredited college or university in Business,Computer Science, Communications, or related field preferredExperience Minimum 2 years customer service experience in a business to businessenvironment or technical support experience required. Minimum 1 year of notifications systems or internal notification systemsexperience preferred. Minimum 1-year experience working in the healthcare or technical industriespreferred. Time spent in pursuit of an advanced degree (e.g. Junior/Senior year ofa Bachelor's, etc.) may be substituted in lieu of equivalent workexperience requirementsOther Basic knowledge of Microsoft Word, Excel and PowerPoint preferred. Hiring pay rate starts at $16.00 - $19.00 and will be dependent onexperience, education, skills and abilities of the applicant. Thisposition has potential to receive shift differential dependent upon scheduledhIn addition to a compensation plan commensurate with this role, Intradooffers a comprehensive benefits package, including but not limited tomedical, dental, vision, life and disability coverage, tuitionreimbursement, employee discounts, 401(k) retirement plan with companymatch, and flexible spending accounts

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