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Adobe Inc. Technical Account Manager in Denver, Colorado

Our CompanyChanging the world through digital experiences is what Adobe's all about. Wegive everyone-from emerging artists to global brands-everything they need todesign and deliver exceptional digital experiences! We're passionate aboutempowering people to create beautiful and powerful images, videos, andapps, and transform how companies interact with customers across every screen.We're on a mission to hire the very best and are committed to creatingexceptional employee experiences where everyone is respected and has access toequal opportunity. We realize that new ideas can come from everywhere in theorganization, and we know the next big idea could be yours!The OpportunityAs large enterprises invest in Adobe, we are in need of strategic andhigh-powered technical talent to help our largest customers navigate theiroperational needs across the Adobe Experience Cloud solutions.Our Technical Account Managers (TAM) build, develop, and maintainone-on-one relationships with our Premier customers. They produce and delivera prescribed set of technical services specifically designed to help themmaintain operational health, while adopting new solutions and functionalityto maximize their investment.As a TAM you have a leadership role across your accounts, leveragingSolution TAMs, Named Support Engineers, Field Services Engineers and otherinternal stakeholders to manage deliverables across the entire PremierengagemeA person in this role possesses customer-facing and communication skills thatenable you to represent Adobe best within a customer's environment,driving discussions with multiple personas from developers and analysts tomanagement and senior leadership - including within Adobe - regarding tasks,projects, cases, standard methodologies, and prioritization.One should also have proficiency to think strategically about people,process, and technology challenges as they help our customers realize theinvestment, efficiencies, advantages, and innovation available in theAdobe Experience Cloud.In addition to the above set of functions, key elements of the role includeserving as a primary, technical go-to person for multiple customers as youestablish business and operational understanding of their environment.Hands-on, confident technical expertise is required to work throughchallenges and events, and oversee day-to-day operational needs. You willfield technical questions, handle customer issues, and influence partnersto improve your customers' health. The overarching goal is to ensure thatyou understand your customers' technical and business requirements, andare in a position to anticipate and avoid issues; identify and mitigaterisk; and create a successful partnership with Adobe.ResponsibilitiesBe a central point of contact while ensuring high levels of customersatisfaction for your assigned customer accountsMaintain regular communication with both the external and internal teams,constantly handling customer expectationsEngage with Director and VP-Level executives to translate business needs intotechnical and operational plansWork hands-on with Adobe Customer Success Management, Managed Services,Engineering, TechOps, Product Management, Support, and the rest of theConsulting practice to address issues, questions, and requestsProvide detailed reviews of service disruptions, metrics, detailedprelaunch planningAnalyze and present impactful data and insight to leadershipDemonstrate knowledge of your customers' environments to assist Adobeservice teams in better serving your customersServe as a first point of critical issues for customer concerns relating totechnical issues and coordinate and drive resolutions with Adobe services,sales, and product teamsEnsure timely response and resolution to technical and product outstandingitemsAssess and document customers' technical environment to reveal ongoinginsight and improvement opportunitiesMake recommendations on how new and existing features fit within customers'environments, supplying standard m

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