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Alight Solutions LLC Workday Account Manager - West Region in Denver, Colorado

As a leading provider of human capital solutions, we help our clients andtheir people navigate the complexity of health, wealth and HR. We combinedata-driven, consumer-centered technology with personalized care and serviceto deliver a superior customer experience. Our dedicated colleagues across 28global centers help 23 million people and their 11 million family memberssimplify work and life, both now and in the future. At Alight, we arereimagining how people and organizations thrive.Professional Services (PS) Enablement Managers manage day-to-day deliveryof post-implementation projects for Alight Solutions' Workday recurring andevent services clients. The Account Manager is the primary point of clientcontact for the delivery of Workday services, will manage clientsatisfaction, and lead strategic client conversations.Please Note: This is a Virtual role and the right candidate must be locatedin the West region of the U.S. to perform the required responsibilities.As a Workday Account Manager, a typical day toinclude the following:Client Relationship:Manage and foster strong relationships with aligned Alight clients.Act as the first escalation point for (PS) delivery concerns and new requests.Partner with the Sales Team in growing existing client revenue and winning newclient business.Project Management:Manage client projects and coordinate with functional and technical SubjectMatter Experts (SMEs) aligned to deliver client's projects. Identify outof scope tasks. Strives to close or complete tasks early or on schedule bymaintaining task momentum within internal and client team.Coordinate and participate in internal and/or client-facing meetings neededto prioritize work, deliver tasks, track/report status, addressproject risks, etc.Manage client expectations and resolve gaps through coordination with clientstakeholders, Alight delivery teams and (PS) leadership.Allocate the appropriate resources to tasks by working with the resourcemanager, domain lead, team lead or knowledge area lead to find and assignthe proper resource.Client Management:Consistently adhere to all (PS) workflow and documentation standards.Responsible for the setup, usage, and maintenance of client materials,such as Master Service Agreement (MSAs) and Statement of Work (SOW),aligned resource time reporting, and client invoicing.Create and review (SOW) or Change Orders and secure required approvals.Ensure all current work is captured under a valid (MSA) and (SOW).Responsible for all recurring hour renewals and ensuring clients use all thehours that have been allocated to their account.Maintain annual forecast spreadsheet to ensure accurate reporting ofhistorical revenue as well as forecast of future months.Provide hours reporting to clients to support client's accrual processes.Includes running reports on a weekly basis, following up and resolving alldiscrepancies with resource hours.Responsible for invoice approvals and the review of the invoices. Follow upwith clients to ensure payment and coordinate meetings with accounting in theevent of a payment discrepancy.Create and maintain Workday customer Scorecards as Partner Project Managers inthe Partner Portal.Assist in developing new tools and processes.Knowledge and Experience of:7 plus years of experience in a solutions delivery environment.5 plus years managing functional teams as part of an HR/Financials systemsimplementation.Experience working on HRIS projects or experience working in HR or Financeconsulting industry.Extensive experience in client relationship building and successfully managinglong-term client relationships.Experience influencing internal or external clients, leading meetings, andfacilitating solutions.Adept at managing multiple clients and multiple projects simultaneously;PMP... For full info follow application link.Alight Solutions provides equal employment opportunities (EEO) to allemployees and applicants for employment without regard to race, color,religion, creed, sex, sexual orientati

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