Great-West Corporate Partner Services Coordinator in Denver (DTC), Colorado
Under general supervision, the Partner Services Coordinator is responsible for timely and accurate processing of payments and understanding of requirements and system functionality for all Retirement Services lines of business. The ideal candidate will be able to work well in a fast-paced team setting and can manage multiple priorities.
(35%) - Responsible for coordinating the processing and reconciliation of complex transactions relative to third party payments, income and expenses and other payment related items associated with Great-West, FASCore and various Institutional Partners.
(25%) - Respond promptly and accurately to both internal and external requests received via mail, email, phone or Great-West tracking system
(10%) - Perform various tasks surrounding payment processing and prepare non-routine written correspondence to communicate research and resolution of problems.
(15%) - Maintains and manages queue for Service Request tickets, ensures that work coming into the queue is assigned immediately and distributed fairly across all team members. Service request tickets are time sensitive so the individual must have a sense of urgency to get tickets assigned.
(10%) - Provides timely QA for all non senior team members
(5%) - May participate in special projects as well as back up for other Fees – Payment Coordinators
High School Diploma or GED required
One or more years of related experience
Communication and Customer Service Skills
EASY, CIRRUS and SAP experience preferred
Strong PC skills, specific to Word and Excel
Able to manage multiple tasks and projects simultaneously
Problem Solver and independent thinker
Must be extremely organized and have a sense of urgency
Working Conditions/Physical Requirements:
Normal Office Working Conditions
At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.
External Company Name: Great-West Life & Annuity Insurance Company