DISH Business Operations Analyst II in Englewood, Colorado
The Billing and Credit department supports the needs of DISH subscribers, agents, installers, and external departments by providing up front analysis for enterprise releases and projects. The department also provides support for back office operations and processes. The department is comprised of multiple facets with specific focus on targeted operational objectives that include, but are not limited to:
Customer Fraud and Revenue Assurance
Customer Delinquency, Collections, and Bankruptcy
Customer Installation Damage Claims
Third Party Provider Payments
Billing Operations Team Overview:
The Billing Operations team is responsible for managing day to day operations for DISH customer billing. They are responsible for auditing and analyzing customer accounts to ensure billing and payment accuracy across all billing platforms. The job functions include, but are not limited to vendor relations, account auditing and analysis, evaluating and improving overall customer experience, managing payment and billing initiatives for DISH, including understanding billing and payment budgets, developing efficiencies and driving improvements to meet organizational goals.
Identify billing issues resulting in over/undercharging the customer, perform release management for all initiatives that impact customer billing, audit new and existing customer offers to ensure billing accuracy, manage/monitor exception accounts including employee offers, demo and VIP accounts
Prepare, produce, and validate daily, weekly, and monthly reports measuring, monitoring, and alerting the business regarding unforeseen shifts in the performance. Maintain external data files and input values into various reports in an efficient manner
Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact
Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and using discretion to determine the methods to meet established goals
Create ad-hoc reports as requested in a timely and accurate manner, assist senior manager with various tasks and items as needed, comply with all company policies and departmental procedures, ensuring honest and ethical conduct at all times while maintaining a positive attitude
A successful Business Operations Analyst II will have the following:
Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience
Experience in Customer Billing and/or Release Management preferred
Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
Experience with SQL or Microsoft Access is a plus
Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google suite
Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
Compensation: $48,600.00/Yr. - $67,300.00/Yr.
From versatile health perks to new career opportunities, check out our benefits on our careers website (https://careers.dish.com/life/investing-in-you/) .
Employment is contingent on successful completion of a pre-employment criminal background check, which may include a drug test.