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U.S. Bank Elavon Customer Care (Night Shift) – Englewood, CO in ENGLEWOOD, Colorado

A note to applicants: U.S. Bank is closely monitoring the spread of the novel coronavirus, COVID-19 and taking a unified approach on restrictions to minimize the impact on our employees and operations. As a result, U.S. Bank has temporarily placed a pause on in-person interviews and will offer our internal and external applicants video and/or phone alternatives. By taking this step, we are doing our part to help limit the spread of the virus. We are currently accepting applicants and conducting phone interviews for the training class. Our trainers and hiring teams are working together to practice social distancing within our service centers and training classes, and our recruiting team will be happy to share more with you about steps we are taking throughout our interview process.

Explore your career possibilities here:

Are you ready to start your career with unlimited opportunities for growth and development? Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

Core values:

By practicing these values, we continue to meet the challenge of being a leading service provider in the banking industry.

• We do the right thing – We act ethically, honestly and with integrity.

• We power potential – We champion and encourage potential in our customers, each other and our communities.

• We stay a step ahead – We value continuous improvement over fast growth, because bigger isn’t better: Better is better.

• We draw strength from diversity – Diversity, inclusion and collaboration aren’t just policies- they’re defining characteristics of our culture.

• We put people first – We invest in enhancing the skills and knowledge of our employees to create great experiences for our customers.

What we offer:

• Shift differentials and varied schedules available

• Paid training and development opportunities

• Competitive wages and performance-based bonus opportunity

• Comprehensive benefits package including:

o Medical, dental and vision plans

o Paid vacation to help you recharge

o Ten paid holidays every year

o Tuition reimbursement

o Maternity and paternity leave

o 401(k) plan with company match


Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

Shift: Friday Saturday Sunday Monday 1230pm- 11pm

Pay: $17 an hour plus 10% shift differential after training


Basic Qualifications:

  • High school diploma or equivalent

  • Six months to one year of customer service experience

Preferred Skills/Experience:

  • Basic knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures

  • Excellent telephone, interpersonal and verbal communication skills

  • Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls

  • Ability to identify and resolve/escalate complex problems

  • Proficient keyboard and computer skills, especially Microsoft Office applications

  • Proven commitment to high quality customer service

  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Job: Customer Service / Call Center

Primary Location: Colorado-CO-Englewood

Shift: 2nd - Evenings

Average Hours Per Week: 40

Requisition ID: 200014158

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.