IHS Markit Senior Customer Solutions Advisor in Englewood, Colorado
IHS Markit is in search of a passionate customer service professional with experience instructing training courses and designing learning curriculum.
The Customer Solutions Advisor combines instructing skill with product expertise to deliver training courses to address the specific needs of the customer.
As a partner to our Customer Success and Sales teams, you will develop and support relationships that solidify IHS Markit as the primary solution provider.
How you’ll make an impact:
Deliver customer training programs featuring how to implement product in order to solve problems and achieve goals.
Effectively communicate and demonstrate the capabilities of IHS Markit’s Engineering & Product Design solutions.
Build strong relationships with our customers and establish yourself as a product expert who will allow them to reach their product goals.
Provide support in collaboration with our Customer Success and Sales teams to ensure service meets customers business needs.
Assist with creating and maintaining learning curriculum and training materials for team use with customers.
Key qualifications and skills:
5+ years of customer-facing experience.
Bachelor’s degree in Communications, Business, or related fields.
Strong presentation skills with the ability to present in one-to-one and group settings virtually.
Ability to travel (up to 40% of time).
Basic technical skills (phone, WebEx, Skype, Microsoft Suite, Internet Browsers (Internet Explorer, Chrome, Firefox).
Works under general supervision within a team.
Ability to assist in the creation and development of training materials.
Must be articulate, patient, professional, and have strong communication skills.
Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.
For information please click on the following links:
IHS Markit Business Code of ConductRight to WorkEEO is the LawEEO is the Law SupplementPay Transparency
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.
IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivaled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk.
Headquartered in London, IHS Markit (NYSE: INFO) is committed to sustainable, profitable growth.