U.S. Army Medical Command Medical Support Assistant (Office Automation) in Fort Carson, Colorado
About the Position: The primary purpose of this position is to perform support work in connection with the care and treatment given to patients. This position is a TERM position Not to exceed 2 years. It is time-limited and may be extended beyond six years up to a maximum of eight years. This position may be converted to permanent career or career-conditional appointment without further competition as long as all requirements are met.
Provide support and input for the coordination of administrative services (e.g., scheduling, templates, staffing, and training) performed within the health care facilities or offices.
Enter, upload maintain, review, and/or update health care records (e.g., patient data, patient identifiers).
Assess patients' administrative needs and provide guidance or assistance in resolving patient concerns.
Ability to provide clear and concise directions for patient care.
Conditions of Employment
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanMilitary Spouses, under Executive Order (E.O.) 13473People with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Recruitment Appointment (VRA) In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes documented/demonstrated experience performing work such as a receptionist, recordkeeping, clerical, and administrative support functions that provided you with the knowledge of clinical procedures involving patient care that included duties such as receiving patients, scheduling appointments; maintaining charts, files, or records; providing information to patients, professional medical staff, and the general public and utilizing a personal computer and office automation software programs. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors. You will be evaluated on the basis of your level of competency in the following areas:
Computer SkillsInterpersonal SkillsManagement SupportPatient-focused Customer Service Time in Grade Requirement: Candidates may be advanced without time restriction to positions up to GS-5 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under his or her latest non temporary competitive appointment.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Two year trial/probationary period may be required. Direct deposit of pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Career Program (CP) 53 - Medical position. You may claim military spouse preference (MSP). Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Position may be filled as a temporary promotion or temporary reassignment NTE 2 years by a current permanent Army employee. Temporary promotions or reassignments may be extended up to a maximum of five years, and may be made permanent without further competition. A Term Appointment does not offer career or career-conditional status in the competitive service. Permanent employees of another agency may be required to take a 3 day break in service. Permanent federal employees are not guaranteed return back to their permanent position prior to being placed in the time-limited position. The following special programs/incentives MAY be offered if it is appropriate to the position being filled and in the best interest of the government: Student Loan Repayment Advanced In-hire (offered to new Federal employees only) Advanced Leave Accrual (offered to new Federal employees only) Relocation/Recruitment/Retention Incentives