Goodwill Of Colorado Shift Supervisor - Golden Retail Center (S. Golden .and. Johnson in Golden, Colorado
DescriptionThe Shift Supervisor will be responsible for day-to-day, tactical andpractical leadership of associates and teams across the entire retail center.Previous supervisory experience in retail, restaurant, hospitality orsimilar industries is preferred for this position.Looking for versatile and adaptable candidates with retail experience tobecome our Shift Supervisors. Previous supervisory experience in retail,restaurant, hospitality or similar industries is preferred for thisposition. A successful Shift Supervisor will naturally become a top candidatefor career growth opportunities within Goodwill's Retail Division.OBJECTIVE:The Shift Supervisor will be responsible for day-to-day, tactical andpractical leadership of associates and teams across the entire retail center. RESPONSIBILITIES:Generally responsible for monitoring the whole retail center and addressingimmediate issues of safety, customer focus, product flow and aestheticseither personally or through delegation (aka "Management by Walking Around").Employee leadershipManages breaks.Redirects staff/work teams to address call-offs.Coaches employees verbally and with initial write-ups.Provides input to reviews and terminations.Facilitates employee purchases.Task/Functional leadershipAssists in opening and closing procedures.Responsible for the verification step related to the daily sales reportpaperwork.Responsible for counting drawers.Responsible for making change between drawers and safe.Assist with inventory process by counting, entering, verifying.Customer FocusPlan, coordinate and control the activities of the customer service team tomaintain and enhance customer relationships and meet organizational andoperational objectives.First escalation point for customer complaints.Point of contact for turning down donations at ADC.Cross-trainingMaintains knowledge of store procedures at the proficiency of a generalistwith the ability to occasionally fill in for an emergency.Maintains knowledge to the level where operations can be maintained in therare case where no Supervisor, Assistant Manager or Manager is able to be onpremises.QUALIFICATIONS:Previous supervisory experience preferred.High school diploma or equivalent preferred.Two years' retail experience desired.Familiar with product pricing, trends, fashions and seasonal changes.Ability to communicate effectively both verbally and electronically withcustomers, managers, supervisors, staff and peers.Able to quickly problem solve and make decisions.Able to maintain confidentiality and follow Goodwill's policies andprocedures.Able to withstand prolonged standing, bending and lifting up to 8 hours perday.Able to work a varied schedule to include weekends, evenings and holidayswith occasional overtime as necessary.Proficient in the utilization of office equipment, office software (i.e.Word, Excel) and web based applications, to meet the needs of employeesand the organization.Goodwill is an Equal Opportunity Employer dedicated to employing qualifiedindividuals including those with disabilities, protected veterans andmilitary spouses.