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Vail Resorts Specialist IT - PC Tech - Year Round in Keystone, Colorado

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Responsibilities include distributed systems hardware installation, maintenance, and support, and the support of desktop operating systems, mobile devices, printing and application support. Works closely with the IT team and users in Summit and Eagle Counties as well as Denver (other Resorts when asked) to meet customer expectations. Primary focus is desktop operating system support.

Job Requirements:

  • Configure and install PC's, laptops, wireless devices, printers, peripherals and other equipment to support enterprise business operations and future business growth and the movement and/or expansion of enterprise units. This will include support of remote locations and properties as well as on mountain support. Experience with HP, Dell and IBM hardware preferred.

  • Install Microsoft desktop operating systems as well as other desktop applications and systems to support enterprise business units as described by departmental policy. Applications include MS Office (and other MS applications), IBM Client Access and Resort POS. This includes working knowledge of Microsoft system policy and group policy in an enterprise environment.

  • Build, configure, and support a wide array of mobile devices to support on-mountain and other guest facing saoftware systems. This support includes but is not limited to iPads, Motorola mobile devices running Windows CE, and several devices running Android OS. This is a quickly evolving part of the business and will require technicians to stay current on emerging technologies.

  • Responds to problem tickets and repair the malfunctioning equipment quickly. Provides support for PC technician operations and Help Desk operations on a daily basis. Support and troubleshooting of desktop operating systems is fundamental for this support role. After hours work and on-call support as required.

  • Performs installations, relocation, and re-installation as well as any other related requests (Adds/Moves/Changes). Will require some lifting, carrying and operation of company vehicles.

  • Provides project management / tracking to insure the project and day-to-day work schedules are being met. Create, maintain and update documentation as needed for compliance with company computer related standards.

  • Strong team working effort in project management and implementation is needed to ensure proper communication and coordination with all of IT and key departments.

  • Performs at or above the Information Technologies performance standards. Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, PTO or education.

Job Qualifications:

  • 1 - 3 years experience in desktop support and administration

  • Strong understanding of Microsoft Windows Desktop operating systems.

  • Microsoft certifications preferred

  • A++ Certification preferred

  • Understanding of basic PC and printer operation

  • Hands-on experience with a wide variety of mobile devices is strongly preferred.

  • Basic understanding of network technologies such as Ethernet, switched Ethernet

  • Good interpersonal skills as well as excellent oral and written skills, excellent teamwork and communication skills are essential.

  • Required ability to work un supervised and self-motivated.

  • Use of personal car may be required.

  • After hours support and maintenance, on-call duties and on-mountain work assignments are required.

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 248147